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Unic0's avatar
Unic0
Explorer | Level 3
8 years ago

Unable to access preference menu on linux

Hello, I just wanted to move the Dropbox folder location through the preference menu but I just can't access the any menu at all.   See below :     What should I do ?   Regards,   U
Linux
Security
Setting up the apps
  • maximecb's avatar
    maximecb
    7 years ago

    I found how to fix it. I'm on xubuntu 18.04. There is a new indicator plugin that you have to ask for the task bar. With the new indicator plugin, the dropbox icon works, but not with the default indicator plugin.

Unic0's avatar
Unic0
Explorer | Level 3

Hi ! Thank you for your quick answer, I am running on linux ubuntu 16.04 LTS. I am currently on a workstation and I don't have all the access, but I can still install the application via terminal command. But again after reinstallation, same probleme. I have been installing the current stable version 12.10.1

 

Regards,

 

Unic0

Unic0's avatar
Unic0
Explorer | Level 3
8 years ago
Is there any possibility to move the folder with command line ?
  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago
    Hey @Unic0, 
     
    Hmmmm... :thinking: Because the menu on the client is not loading at all, I'd recommend a fresh re-installation, since the issue seems related to an incomplete installation, hence visual elements appearing incorrectly. 
     
    Depending on your OS and the package you used to perform the installation, you could have files in two different locations. I'm sending you instructions for both of the cases, so if some of the commands error out don't worry.
     
    Run the following commands in your terminal:
     
    dropbox stop
    dropbox status # Should report "not running"
    rm -rf ~/.dropbox-dist
    rm -rf /var/lib/dropbox
    rm -rf ~/.dropbox*
    sudo apt-get remove nautilus-dropbox
    sudo apt-get remove dropbox
    rm /etc/apt/source.d/dropbox
     
    Once you're done you have two options:
     
    #1. Install the Dropbox application with its graphical components using one of our packages. If you want to do that, download the correct package for your OS and architecture here:
     
     
    Open your downloads folder and double click on the package file to start the installer.
     
    When Dropbox has finished installing, please sign in and apply any Selective Sync settings you may have had prior to the reinstall and select the Dropbox folder location (if not in the default location) during the sign in process. Your account will take a few moments to reindex the files and sync any pending changes.
     
    #2. The second option is to run a headless version of Dropbox. This version will not have any of the menus or graphical components and can only be interacted with through the command line. To install this version do the following:
     
    If your machine is 32-bit:
     
    cd ~ && wget -O - "https://www.dropbox.com/download?plat=lnx.x86" | tar xzf -
     
    If your machine is 64-bit:
     
    cd ~ && wget -O - "https://www.dropbox.com/download?plat=lnx.x86_64" | tar xzf -
     
    Next, run the Dropbox daemon from the newly created .dropbox-dist folder.
     
    ~/.dropbox-dist/dropboxd
     
    Hope this is helpful to you! Please keep me updated on the results in your reply here. 
     
    Thanks, 
    JaneA
    • Unic0's avatar
      Unic0
      Explorer | Level 3
      8 years ago

      Hi ! Thank you for your answer but it didn't work.

       

      I did :

       

      dropbox stop
      dropbox status # Should report "not running"
      rm -rf ~/.dropbox-dist
      rm -rf /var/lib/dropbox
      rm -rf ~/.dropbox*
      sudo apt-get remove nautilus-dropbox
      sudo apt-get remove dropbox
      rm /etc/apt/source.d/dropbox
       
      then 
       
      If your machine is 64-bit:
       
      cd ~ && wget -O - "https://www.dropbox.com/download?plat=lnx.x86_64" | tar xzf -
       
      Next, run the Dropbox daemon from the newly created .dropbox-dist folder.
       
      ~/.dropbox-dist/dropboxd
       
      and I got the same display problem and this message in the terminal:
       
      ~/.dropbox-dist/dropboxd
      [1:20:0719/114952.585140:ERROR:adm_helpers.cc(62)] Failed to query stereo recording.
       
      I don't know what to do :/
      • Jane's avatar
        Jane
        Icon for Dropbox Staff rankDropbox Staff
        8 years ago

        Hey Unic0, 

          

        Thanks for your cooperation! Sorry to hear that you the re-installation didn't fix this issue. 
         
        Let's not lose heart just yet. If it's not too much trouble for you, please raise a ticket with our team and I'll be more than glad to follow-up and include the troubleshooting we've done together there, so that a specialist on our team investigates the case. Once you write in to us, please let me know a ticket ID in your reply here, so that I look for your ticket internally. 
         
         

        Will be awaiting your reply here!

         

        Warm regards, 
        JaneA

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