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This version app cannot start: Build 194.4.6267.

This version app cannot start: Build 194.4.6267.

TE0523
Explorer | Level 4

This version app cannot start (Can not login at app etc.) at two PCs.
Previouis one worked well.
What is workaround?
thanks

4 Replies 4

TE0523
Explorer | Level 4

like this 
trying to start for more than one hour.....

TE0523_1-1709781988922.png

 

Megan
Dropbox Staff

Hey @TE0523, let's jump right into this! 

 

It might sound trivial, but have you tried re-starting your device at all? 

 

Also, what is the specific OS you're using on your device? If you could also help me with the translation of the app's current syncing status, that'd be wonderful.

 

Thanks a bunch!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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mtadams
New member | Level 2

 

dropbox-not-starting.png

 

Same issue.  194.4.6267. Windows 11, all updates. Rebooted several times. Tried uninstall/reinstall. Tried Advanced Uninstall. Do not expect firewall/VPN/Antivirus issues at this works on another PC (Server 2016) on the same network with the same settings.

 

It does NOT work on two separate Windows 11 PCs on this network.

 

Dropbox desktop app has been working on multiple computers for years on this same network. This failure just started recently. OneDrive works on these same PCs.

Walter
Dropbox Staff

Hi there @mtadams - thanks for your detailed report.

 

May I ask approximately how many files you're syncing locally on the affected devices and if you've tried disabling any security software you might have running temporarily as a test? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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    Walter Dropbox Staff
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    mtadams New member | Level 2
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    Megan Dropbox Staff
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    TE0523 Explorer | Level 4
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