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Forum Discussion
The Dropbox app shuts down when I right click on a document or folder on my PC
I have the DB App on my PC Windows. When I right click on a document or folder the App shuts down. Any suggestions. I have uninstalled and reinstalled the app. I can do anything I need to do in the b...
Hi BIGNATE196, thanks for the info, I'd recommend contacting the support team directly for further assistance on this matter.
When I quit the app, everything worked fine.
What do I do now? Everything works fine with the app off, but don't I need it on in order for everything to work correctly?
- Nancy
Dropbox Staff
BIGNATE196, it may be a long shot, but have you restarted your computer?
Also, do you have any antivirus/firewall programs running on your device? If yes, I’d like you to disable them temporarily, reinstall the Dropbox app again, and let me know if you see any difference.
I did that yesterday and it didn't help. Running with the app off works great but what am I missing by doing that?
- Jay
Hi BIGNATE196, thanks for the info, I'd recommend contacting the support team directly for further assistance on this matter.
