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Forum Discussion

H. Hanyang's avatar
H. Hanyang
Explorer | Level 3
2 months ago

The Dropbox app is not launching. "Dropbox has unexpectedly quit." error.

"I'm using Windows 10 Pro and since late August, I've been getting a message saying, "Dropbox has unexpectedly quit. Please restart." When I uninstall and reinstall the Dropbox app, it works fine unt...
Desktop
desktop app
Error Messages
Errors
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hello H. Hanyang - welcome to the Dropbox Community!

 

I'm sorry to hear you're having issues with our desktop app on your computer. Have you already tried performing an advanced reinstall? 

 

While we're at it, what's the exact OS and Dropbox version that your device is using and approximately how many files are you trying to sync via the desktop app?

 

Thanks in advance!

H. Hanyang's avatar
H. Hanyang
Explorer | Level 3
2 months ago

My Windows version is Windows 10 Pro 22H2, and my Dropbox version is v207.4.35821. The number of shared files is unknown, but the total shared file size is approximately 330GB.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hi H. Hanyang, did you have the chance to check the advanced re-installation process, and perform it on the device? 

    • H. Hanyang's avatar
      H. Hanyang
      Explorer | Level 3
      2 months ago

      I've tried an advanced reinstallation, completely removing and reinstalling the software, but the problem remains. I suspect it might be conflicting with Adobe Creative Cloud. Dropbox, which has worked flawlessly for 10 years, is now malfunctioning. I'm at a loss as to what to do next. If I can't find a solution, I'll have to explore other cloud storage options.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Hey H. Hanyang - could you try the latest, stable version of the app from this page directly and let us know how it goes?

         

        If the issue persists, you can try creating a new OS profile and installing the app there as a test. 

         

        Keep us posted anyhow.

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