The Dropbox APP doesn't sync files on Windows 11, and my computer freezes when I sync files.

[Wendy Don]

 When I open a file in the Dropbox app on my computer, it always shows that it is syncing, but Dropbox can't sync successfully all the time. And also, every time I sync the files, it freezes my computer. I have tried to install Dropbox on drive D of my computer, uninstall the firewall software, etc., and I have failed. And all my files are Word files, which take up very little memory and have no errors in the way they are named. I also have a steable VPN. Could somebody please help me analyze what causes this problem and what solutions should I take? Thank you very much for your help!

[Mark R.80]

I had to restart Dropbox. Something is happening, but it is far too slow. One of my folders with a lot of files will not sync. The files from yesterday are there (after taking  3 hours to show up yesterday), but not today's! It is so annoying.  Before you ask, the internet is connected, and the speed is > 500 mb/s. I have also deleted Dropbox and restored it.

[Mark R.80]

The website syncs fine. The app doesn't work on Windows 11.

[Megan]

Hi @Mark R.80, when you say that "the files from yesterday are there, but not today's" would you mind clarifying more on that?

You mean that the changes you made locally haven't synced to your account online, or something different? 

If you could also let us know the app's syncing status as Walter asked, that'd be amazing. 

[Mark R.80]

The changes I made locally on a Mac today are not synced to a Windows 11 machine.  The changes are present on my DB web page but not on the app itself.

[Jay]

Hi @Mark R.80, just to check, do the files have any incompatible characters in the file name, which could prevent them from appearing on the Windows machine entirely?

[Mark R.80]

The weirdest thing I also noticed yesterday is that as soon as DB synced another new folder, the files in the problem directory updated and synced correctly! I have not seen any forbidden characters in my files. This problem, therefore, must be a  software bug.

[Jay]

Thanks for the info. As you're still experiencing this issue, I'd recommend contacting the support team for them to investigate further.

[Mark R.80]

That will not help other than what I can do myself. They will probably ask me "if the internet is on" or "what speeds I get" (> 500 mB/s)  and if I can re-install Dropbox (which I have done 4 x). As you can see, I can do all that.

[Walter]

Our support team would have a better visual of your account's specifics and would be able to troubleshoot further at this point @Mark R.80  

In any case, please let us know if anything else comes up. 

[Mark R.80]

Ultimately, I returned to Box Cloud—their app and website sync fine. Thanks.