We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

ShanaC's avatar
ShanaC
Explorer | Level 4
3 years ago

Take Dropbox out of Mac Library

The Dropbox upgrade moved the dropbox files to my  ~/Library/CloudStorage/ --- but I can't save any files to that folder.    All the online instructions say "do the advanced reinstallation per th...
Desktop
desktop app
Install
Mac OS
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey BJRo and Andrew Parker, sorry to see you're having trouble with this. 

 

Did you manage to try the advanced reinstall steps, to see if they help?

Andrew Parker's avatar
Andrew Parker
Helpful | Level 7
3 years ago

Hi all, like many Mac users, I have struggled with Dropbox since the introduction of OS12.3 back in March. Regardless, I have persevered, anticipating a long awaited solution to the online/offline issue that has resulted in 8 months of pain.

 

It now seems like the "fix" is actually going to render Dropbox completely useless for our organisation. 

 

For context, I run a studio of around 20 people, all working remotely. We use many applications that link to assets using absolute paths. Because of this we all have our Dropbox located at Macintosh HD > Users > Shared > Studio Dropbox. When a link is created to an asset (InDesign linking to an image for example), it doesn't matter whose Mac that is done on, open the same file on any machine and the link is the same. Crucially the user account of an individuals Mac never comes into play.

 

It's obviously incredibly frustrating to learn that Apple will now stipulate that the Dropbox folder must reside in a users CloudStorage folder, meaning that the above is completely impossible.

 

Is Dropbox a lost cause? I can't see any workarounds that will make Dropbox feasible going forward.

 

Anyone experiencing the same?

 

  • BJRo's avatar
    BJRo
    New member | Level 2
    3 years ago

    Yes, I just simply moved my Dropbox folder and of course then needed to relink it. Was working fine where it was, but when trying to re-link it won't allow it to be stored anywhere but in the user library folder which makes no sense whatsoever.

  • Andrew Parker's avatar
    Andrew Parker
    Helpful | Level 7
    3 years ago

    Curious lack of response from Dropboxers to this...

  • Michael S.197's avatar
    Michael S.197
    Collaborator | Level 9
    2 years ago

    Andrew Parker and all on this thread, I've attempted a workaround from another thread, but it failed in Ventura.

     

    https://www.dropboxforum.com/t5/Apps-and-Installations/MacOS-13-0-Ventura-and-Dropbox-follows-OneDrive-in-forcing-the/m-p/637029/highlight/true#M46988 

    Mac were great, and the guy I spoke to is raising it to engineers.  If you have Mac tech support, then please do the same.  The more the wheel squeaks, the more likely to get our solution.
    Hannah the more Dropbox raises our issues to Mac, the more likely we can get a solution.  Please be activists on behalf of your customers!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!