Syncing error on my Dropbox app, even though files show as "up to date".

[GC12]

Hi  - I read from other posts that the reason for DB to not sync with desktop is due to special characters like "|". I have rechecked the files in my DB online and they don't have those. So I don't get it why there's a syncing error since my DB app also shows "files are up to date" when in fact, it is not.

[Rich]

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@GC12 wrote:

I have rechecked the files in my DB online and they don't have those. So I don't get it why there's a syncing error ...

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Give us an example of a full filename for a file that isn't syncing from your account online to your local drive.

[GC12]

Here you go:

The thing is, other folders with similar texts and characters are syncing, although it is not syncing completely.

[Megan]

Hey @GC12, thanks for posting here! 

It seems these files have a : (colon) in their name. You can see more about all the invalid characters at this Help Center article. 

Have you tried to rename them, and check if they'll sync afterwards? 

[GC12]

Hi Megan,

Thanks for your input! I did try one file and now it syncs. Problem now is that almost all the files have colon in them. Do you know if there is a way to just change DB settings to allow this instead? Looking for an alternative solution rather than spending time to rename everything.  

[Megan · Accepted solution]

I'm afraid there's no other way to have these files to sync locally without renaming each one of them individually @GC12.

[GC12]

Got it. Thanks for the help Megan. Cheers!