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Forum Discussion

dropitlikeitshot1's avatar
dropitlikeitshot1
Helpful | Level 6
2 years ago

Sync icons no longer appear in Finder after upgrading

I recently upgraded to Ventura 13.2 and updated the Dropbox App to V166.4.2920   I am using Dropbox backup. My files are still syncing, but the sync icons are no longer showing up in Finder.   I ...
desktop
Dropbox Backup
GUI
Mac
sync
  • Hannah's avatar
    Hannah
    2 years ago

    Thanks for this, Cody!

     

    Can you also try giving Dropbox full disk access to see if that helps?

Cody_P's avatar
Cody_P
Explorer | Level 3

Sure. So I've logged out and back in to my dropbox, updated DB (without uninstalling), and restarted my computer multiple times. I've removed the dropbox folder from my finder favorites and re-added. I've disabled and re-enabled the dropbox "finder extensions" button in my system preferences. I think that's it.

 

I haven't done a full uninstall and re-install yet as I was hoping to avoid having to re-offline lots of large files. But I could try that overnight.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks for this, Cody!

 

Can you also try giving Dropbox full disk access to see if that helps?

  • Cody_P's avatar
    Cody_P
    Explorer | Level 3
    2 years ago

    Hi Hannah,

     

    Granted DB full disk access but no differences with the sync icons.

     

    I'm going to do the full re-install tonight. Will let you know if that works!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks, Cody, will be looking forward to your reply!

  • Cody_P's avatar
    Cody_P
    Explorer | Level 3
    2 years ago

    So it seems as though granting full disk access did the trick. I think it must not have fully refreshed permissions until I did a system restart over the weekend (which I had thought I had done right away).

     

    Thanks for the suggestion!

     

     

  • Scissoir and Glue's avatar
    Scissoir and Glue
    Explorer | Level 4
    2 years ago

    didn't work for me.

     

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Scissoir and Glue, sorry to hear about this.


    Can you please clarify your device's OS version and the version and status of the Dropbox desktop app as shown in your menu bar at the moment? 

  • Cody_P's avatar
    Cody_P
    Explorer | Level 3
    2 years ago

    Also chiming back in here as I just saw Scissoir and Glue's last message as well. The icons were working for me but have mainly disappeared again. They came and went a couple times but they've been gone now for at least a week now unfortunately.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Sorry to hear that, Cody_P.

     

    Which macOS and Dropbox versions are you currently on?

  • Cody_P's avatar
    Cody_P
    Explorer | Level 3
    2 years ago

    Hi Hannah,

     

    MacOs Ventura 13.3.1 and Dropbox 171.4.6182

  • Scissoir and Glue's avatar
    Scissoir and Glue
    Explorer | Level 4
    2 years ago

    os 13.3

    Dropbox.  171.4.6182

     

    problems started with OS update

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey everyone! Just to make sure we’re on the same page, can you please let me know if you’ve all already tried to reinstall your Dropbox app and also, refresh your Finder?

     

    Also, Scissoir and Glue, can we open a ticket for you, and investigate this further by looking into your Dropbox account?

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