Stuck "Indexing..." on macOS 14.5. I've tried everything.

[alexmiller_spillt]

Even before an upgrade, I was stuck on either syncing or indexing endlessly. Currently my comp is just endlessly "indexing..." at the bottom of the app menu. I've uninstalled and reinstalled many times, this has been a problem now for over two weeks. I've logged out, I've tried "fix permissions" and "fix hardlinks" several times. I'm at the end of my rope; this is a company account and I'm missing work that is being updated by other artists because DB app won't sync! Please help, and thanks!

[Megan]

Hey @alexmiller_spillt, sorry to hear about this.

Does the sync status just read "indexing...", with no number of files remaining, or does it give you a number as well?

Would you mind letting us know the version of the Dropbox app that you have installed?

You can hover over the Dropbox icon for this info.

Keep me posted, and we'll take it from there!

[alexmiller_spillt]

Hello! Dropbox app for Mac 203.4.4857

I'm running a Mac Studio with 14.5 OS

And yes, it's "indexing..." for hours now. I've told every folder/file to be online-only, tried only one folder offline, all folders offline - lots of combos. It indexes, counts down from say 15,000 files, gets to "zero" and then it looks like this for hours.

 

[Megan]

Hey @alexmiller_spillt, can you click on your avatar in the app's preferences and then on the 'View sync issues' option?

You mentioned an upgrade too. Do you mean that your app is now under File Provider with your Dropbox folder moved under ~/Library/CloudStorage?

You can also try rebooting your computer and internet router, if you haven't already.

[alexmiller_spillt]

There's "no sync issues" that I see when I click on that.

Also I was mistaken - I updated, not upgraded, to the newest macOS 14.5, two weeks ago. And no, I am not using File Provider (I am not eligible at this time, it says).

[Nancy]

Sorry for jumping in, @alexmiller_spillt. I’d like you to take one more step and right click on your local Dropbox folder directly and then, go to “Get info”. Can you send me a screenshot of the next window?

[alexmiller_spillt]

@Nancy here you go, hopefully that works?

 

[Megan]

Can I send you an email, in order for us to have a closer look into this @alexmiller_spillt? 

[alexmiller_spillt]

Yes @Megan for sure but if you send it to the one registered, it'll go to a work account no one checks - can you direct message me (or I send you a message) and I'll tell you the email to use?

[Megan]

Hey @alexmiller_spillt, for security and privacy reasons, I can only reach out to the email address linked to your Dropbox Community profile. 

Do you have no access to the email address in question?