Startup error on the Dropbox desktop app on macOS Monterey 12.6

[JohnSmith4]

Hello. My Mac is running on OS Monterey 12.6.

Today, I was cleaning out some of my files and I received the following message from Dropbox:

Error Message

"Couldn't start Dropbox.

This is usually because of a permissions error. Sorting your home folder on a network share can also cause an error.

Please contact Dropbox support with the following info for help:

/var/folders/ld/[sensitive data].txt"

The "sensitive data" above is a text file directly linked to my machine, which I don't feel comfortable putting on the internet.

I've done complete installs and uninstalls several times. Dropbox was given Full Disk Access in my System Preferences. I don't know what else to do. I can't see any way to access Dropbox support though, outside of the bot. Please help! Thank you.

[Nancy]

Hi @SuuCh10, hope it’s OK to jump in. 

Have you also made sure to provide Dropbox with full-disk access on your device? If you’re not sure about this, please check these steps. 

In case that doesn’t make any difference, we can log a ticket for you and have our support team investigate this further.

Keep me updated!

[SuuCh10]

Thanks but it still doesn't work.

[Nancy]

Thanks for updating me, @SuuCh10! 

I logged a new ticket for you, so that we can check this further. Please reply back to me, when you get the chance.

[SuuCh10]

Hi there,

I tried again. This time is working. I have no idea why but it is now.

It was down for a few days. Thank you so much.