Re: Dropbox App not working on Macbook Air M2
Hello. My Mac is running on OS Monterey 12.6.
Today, I was cleaning out some of my files and I received the following message from Dropbox:
"Couldn't start Dropbox.
This is usually because of a permissions error. Sorting your home folder on a network share can also cause an error.
Please contact Dropbox support with the following info for help:
/var/folders/ld/[sensitive data].txt"
The "sensitive data" above is a text file directly linked to my machine, which I don't feel comfortable putting on the internet.
I've done complete installs and uninstalls several times. Dropbox was given Full Disk Access in my System Preferences. I don't know what else to do. I can't see any way to access Dropbox support though, outside of the bot. Please help! Thank you.
Hi @SuuCh10, hope it’s OK to jump in.
Have you also made sure to provide Dropbox with full-disk access on your device? If you’re not sure about this, please check these steps.
In case that doesn’t make any difference, we can log a ticket for you and have our support team investigate this further.
Keep me updated!
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Thanks for updating me, @SuuCh10!
I logged a new ticket for you, so that we can check this further. Please reply back to me, when you get the chance.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know. Need help with something else? Ask me a question! Find Tips & Tricks Discover more ways to use Dropbox here! Interested in Community Groups? Click here to join!