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Forum Discussion
Sound of mp4 videos is weird in mobile app
When I play some mp4 videos in my dropbox app, the sound of it is weird and unclear. I am sure the original videos are fine as I play them on my computer, and it works fine.
- Some of them have the issue, but when I remove the files and try to put them into the folder again, the problem is still there. All my iOS version and dropbox app are up-to-date. Thank you.
my .mp4 file is stored on drop box and the audio playback is distorted when i playback on iphone. no problem when playback on computer or if the file is downloaded to my iphone and played back locally
here is the link to the file. this is frustrating. please help tell me what to do to fix this....
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- Walter
Dropbox Staff
Hi strigimusic - sorry to hear you're having issues with this.
Could you please reboot your device and clear the app's cache and let us know if this persists?
If it does, is it affecting all audio files, some or just one?
- Hey Walter, I figured out what it was. My video was at a very large resolution. I had to downscale it to a smaller aspect ratio and now the audio works great. 🙂 It even works with a 60fps video.
