Slow sync issue after updating the desktop app to v210.4.4854.

[Road_warrior]

Ive got an issue with the upgrade. Anyone else have the same problem? Slow in sync, VERY slow in making the connection and very useless box that DOES NOT tell me which files it does'nt not recognize.

[Hannah]

Sorry to hear about this, @Road_warrior.

Can you let us know what your computer's OS and version is?

Have you restarted your computer ever since this started happening?

And can you please also send us a screenshot of that box you're referring to?

Thanks in advance.

[Road_warrior]

Window 10

Yes many times. Seems to be the same LONG problem

Cant get the screen image (Snagit) to cut over

Other system resources are CPU 94%, Memory 85% and Disk 20%

[Rich]

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@Road_warrior wrote:

Other system resources are CPU 94%, Memory 85% and Disk 20%

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What is taking up all that CPU time? Sort by CPU and it should put the CU heavy tasks at the top of the window.

[Road_warrior]

CPU issues are:

Tray Assistant 25% to 65%

Antimalware Service Executable 35% to 45%

Microsoft Software Protection Service 25% to 40%

Threat Protection Service 15%

I have now set Window Threat Protection to only once a day so Tray Protection is now about 65%

[Road_warrior]

 This is the Tray Assistant. There is not button that tell me how to get a list of the corrupted files. There is there nothing on my web page. So how to get a list of the files?

[Walter]

Hey @Road_warrior -  thanks for the screenshot and the additional information.

Could you try clicking on the app's icon and then on the "View sync issues" button to see if there's anything listed there? 

[Tod-D]

I'm having a similar problem with this latest upgrade on Linux. I have the problem with both Ubuntu 24.04 and SUSE Tumbleweed distributions

It seems to be on a (endless?) loop of indexing, uploading and downloading. I received an error that it lacked permission to Dropbox.txt. I input my super user password with seemed to satisfy the popup. Then it proceeded to it's endless loop.

[Tod-D]

Screenshot....

[Tod-D]

Hello, sorry probably not the right place to start a ticket.... I also posted this as a reply to another user with a similar issue.

I'm having a similar problem as others with this latest upgrade on Linux. I have the problem with both Ubuntu 24.04 and SUSE Tumbleweed distributions

It seems to be on a (endless?) loop of indexing, uploading and downloading. I received an error that it lacked permission to Dropbox.txt. I input my super user password with seemed to satisfy the popup. Then it proceeded to it's endless loop.

Screenshot