We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

Joel_A's avatar
Joel_A
Explorer | Level 3
8 months ago

Remove Samsung offer from Desktop app

Hi there,

I have the advertisement about the 48Gb Samsung offer since 8 years showing in the desktop app.

How can I remove this? I just can't see it anymore!

 

Thank you.

 

Desktop
desktop app
Windows OS
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Hey there, Joel_A, thanks for posting here! 

     

    It sounds like you might be having an active promotion, that might be expiring soon, or that has expired already; is that correct? 

     

    Also, how does your quota look-like at the moment? You should be able to find out more about this, when looking at your plan page here. 

     

    Keep me posted!

    • Joel_A's avatar
      Joel_A
      Explorer | Level 3
      8 months ago

      Hi Megan,

       

      yes this is an old promotion from 2016 that was with Samsung but I cannot remove that advertisement.

       

      My quota is really low, 119,2 Mb sur 5,25 Gb.

       

      Is there a way to remove that message?

       

      Thank you.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        8 months ago

        Hi Joel_A, what happens if you click on the link at the bottom of the yellow message? Does the message go away?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!