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Forum Discussion
Recent high CPU usage when Outlook 2019 loaded due to Dropbox trying to sync the PST file
Over the last few days Dropbox has started hammering the CPU when Outlook 2019 is loaded. I have not changed the configuration or folder structure in years. The PST file is in the Dropbox folder and...
Hi yes, I have rebooted, and also re installed Dropbox and rebooted again. Unfortunately it didn't help.
Jay
Dropbox Staff
Dropbox StaffHi drb01, are you certain that all security software has been temporarily terminated, and any open applications as well, to ensure the file syncs?
could you check the bandwidth settings in the app as well to see if there are any restrictions on them?
Hi, yes I have ensured anti virus and security is disabled. Only Windows security is installed. And upload is set to "limit automatically" which it has been set to for years.
But this is missing the point. Dropbox is trying to upload a 3GB PST file, but it can't because Outlook is open and using the file. There is nothing new here, Dropbox has done that for years and a little blue badge appears on the Dropbox system tray saying it is trying to back this file up. What is new is that Dropbox is hogging the CPU when trying to upload the .pst file it can't upload. If I exit Outlook, the file is unlocked, Dropbox uploads it quickly, and then CPU usage is normal until I load Outlook again.
- Nancy
Hey drb01! Sorry for jumping in.
Can I message you to this email address, and look into this further?
- Yes, sure, any help much appreciated!
