Problem in Ubuntu 22.04.3 LTS - Dropbox stopped working

[yurisobral]

My Dropbox folder is no longer syncing. I used to run smoothly, so I am guessing a recent Ubuntu update broke something. This is what I get when I run Dropbox on the command line:

yuri@yuri-dell:~$ dropbox start
Starting Dropbox...Bootstrap panicked!!

The Dropbox daemon is not installed!
Run "dropbox start -i" to install the daemon

If I do what it tells me to do, this is what I get:

yuri@yuri-dell:~$ dropbox start -i
Starting Dropbox...Bootstrap panicked!!
/usr/bin/dropbox:303: PyGIDeprecationWarning: Since version 3.11, calling threads_init is no longer needed. See: https://wiki.gnome.org/PyGObject/Threading
GObject.threads_init()
/usr/bin/dropbox:453: PyGTKDeprecationWarning: Stock items are deprecated. Please use: Gtk.Button.new_with_mnemonic(label)
self.ok = ok = Gtk.Button(stock=Gtk.STOCK_OK)
/usr/bin/dropbox:458: PyGTKDeprecationWarning: Stock items are deprecated. Please use: Gtk.Button.new_with_mnemonic(label)
cancel = Gtk.Button(stock=Gtk.STOCK_CANCEL)
/usr/bin/dropbox:348: DeprecationWarning: setDaemon() is deprecated, set the daemon attribute instead
t.setDaemon(True)
/usr/bin/dropbox:334: PyGIDeprecationWarning: GObject.idle_add is deprecated; use GLib.idle_add instead
GObject.idle_add(self.loop_callback, *ret)
/usr/bin/dropbox:344: PyGIDeprecationWarning: GObject.idle_add is deprecated; use GLib.idle_add instead
GObject.idle_add(self.on_done)
dropbox: load fq extension '/home/yuri/.dropbox-dist/dropbox-lnx.x86_64-187.4.5691/cryptography.hazmat.bindings._openssl.abi3.so'
dropbox: load fq extension '/home/yuri/.dropbox-dist/dropbox-lnx.x86_64-187.4.5691/cryptography.hazmat.bindings._padding.abi3.so'
dropbox: load fq extension '/home/yuri/.dropbox-dist/dropbox-lnx.x86_64-187.4.5691/apex._apex.abi3.so'
dropbox: load fq extension '/home/yuri/.dropbox-dist/dropbox-lnx.x86_64-187.4.5691/psutil._psutil_linux.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/yuri/.dropbox-dist/dropbox-lnx.x86_64-187.4.5691/psutil._psutil_posix.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/yuri/.dropbox-dist/dropbox-lnx.x86_64-187.4.5691/tornado.speedups.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/yuri/.dropbox-dist/dropbox-lnx.x86_64-187.4.5691/wrapt._wrappers.cpython-38-x86_64-linux-gnu.so'
success!
Bootstrap panicked!!
Done!

Any ideas of what might be the problem and how to solve it?

Thank you very much in advance!

Yuri

[Hannah]

Thanks for letting us know about this, @yurisobral.

As a first step, can you please check that your machine meets the minimum requirements for the Dropbox app to work correctly?

How long has Dropbox been installed and working on this machine?

Let me know and we'll go from there.

[yurisobral]

Hello there, Hannah!

Thanks for your reply. I have checked everything and it seems that I do have all the minimum requirements to run dropbox on my machine. In fact, it has been running on this machine since day 1 I bought it, and I've upgraded to Ubuntu 22.04 basically since it was released last year very smoothly, without any major problem.

Please find below some screenshots to help you check all this info.

I still can't make dropbox run on this machine.

Thanks in advance for your help.

Yuri

[Здравко]

@yurisobral, you have 2 issues. You have customized your system (unsupported version of Python installed). ntfs is NOT supported on Linux. That's it.

PS: You may try workaround (the first issue) with a command like:

sudo wget -O /usr/bin/dropbox https://www.dropbox.com/download?dl=packages/dropbox.py

Good luck.

[yurisobral]

Dear Здравко,

Thanks for your comments.

Please note that linux and dropbox are both installed on the sda6 partition, which is an ext4 partition. Please note that Dropbox was running perfectly (for the last 5 years or so) until a couple of weeks ago.

I do not recall changing the python version on my ubuntu. This is the version that I have installed right now:

Your workaround did not work, unfortunately. It seems to do something:

But when I run dropbox I still get the "bootstrap panicked" message.

Cheers,

Yuri

[Walter]

Hey @yurisobral, sorry to jump in here, but have you tried creating a new OS profile and installing the desktop app there? 

[Здравко]

---

@yurisobral wrote:

...

Starting Dropbox...Bootstrap panicked!!
/usr/bin/dropbox:303: PyGIDeprecationWarning: Since version 3.11, calling threads_init is no longer needed. See: https://wiki.gnome.org/PyGObject/Threading
GObject.threads_init()

...

---

---

@yurisobral wrote:

...

I do not recall changing the python version on my ubuntu. This is the version that I have installed right now:

...

---

Hm...🤔 I cannot say anything more than - strange... Anyway.

Can you post following command output:

which dropbox

as well as the "dropbox start -i" command output once again, after it's updated already with wget.

[yurisobral]

There you go!

[Здравко]

As seems you have some configuration issue on your system I cannot comment (I use the same configuration and don't have any "panicked"). 🤷

Anyway... As seems, your Dropbox daemon run already in spite. So you should be able sync whatever you like in you Dropbox folder (by default ~/Dropbox; in your case /home/yuri/Dropbox).

You can confirm that with:

dropbox status

 Good luck. 😉

[yurisobral]

Dear Здравко,

Thank you for all your help!

No, unfortunately I cannot sync. Dropbox is not running! Check the last line on the image below!

😞