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Forum Discussion
PDF preview using Windows EXplorer
This is for my work account. We use smart sync at work.
Using Windows Explorer if I open a folder I have never been to and there are PDFs present. I will then click on said PDF. A preview pops up...
Lusil
Dropbox Staff
Dropbox StaffHi MarcASI, thanks for reaching out to us.
Could you send me a screenshot (without any personal information) of what you're seeing, so that I can have a better visual understanding of this?
Could you also let me know if this .pdf file is Smart Synced as online-only or local, when you try to preview it?
Looking forward to hearing back from you!
If i click to preview an item that is not synced It will show a preview of the PDF. if i then click somewhere else, that file becomes synced. if i click a synced file i get no preview. image below file ending in 00001 is a file i have previewed before, 00002 is a file i have not previewed before. The 00002 does show a preview, for now. as soon as i click elsewhere and click back that preview is gone, and it will sync for me automatically.
- Jay
Hi there, could you try reinstalling the Dropbox desktop application to see if this helps? Is your Windows device fully updated on all security patches and so on?
All patches installed. Tried reinstalling dropbox. No affect.
- Lusil
Thanks for confirming that for us, MarcASI.
Could you also try the following steps in the exact order listed? Maybe they will do the trick.
- Go to the Dropbox icon in your system tray.
- Select the avatar icon on the top right corner of your Notifications panel.
- Choose Preferences...
- Navigate to the Account tab.
- Click anywhere in the window under the tab.
- Hold down the 'Alt+H' keys.
- Click on the Fix Hardlinks button.
If you're asked for your computer's login credentials, enter them, and then wait a bit to see if Dropbox resumes syncing.
If you don't see any improvement in behavior, try the same steps again, but this time, click on the Fix Permissions button.
Let us know how it goes, cheers!
So not only did this solution not work. It made things worse for a day.
It no longer shows the icons for what is synced and what is not synced which was very useful. I have been using smart sync and liked those icons. No previews for any file. It seems to have reverted back after about 24 hours.
I have same issue, When I have a PDF file in the cloud and I click on it, it show a perview in explore and at the same time, downloads the file to my computer. Once file is download, there is no longer a preview for the file. I check the process is non dropbox folders and there is a a perview. Only in dropbox folder once file downloads is there no preview.
