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Plumbingisace55's avatar
Plumbingisace55
New member | Level 2
2 years ago

Our apps are stuck, after our admin decided to move folders around.

Hi   Not sure where to post this but advice needed please.   Our admin renamed and moved a large quantity of folders last Tuesday since then we are all stuck on syncing or indexing.  Issues w...
desktop
Dropbox Plus
sync
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Plumbingisace55, thanks for bringing this to our attention.

 

Could you confirm the version number of the Dropbox desktop application by hovering over the icon in the menu bar?

 

Can you see which files are indexing according to the Dropbox desktop application? Are there any sync issues showing in the the options under the avatar on the top right?

 

Also, do you have an open ticket with our Support by any chance?

 

Keep me posted!

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