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Tam-E's avatar
Tam-E
Explorer | Level 3
2 years ago

Only my personal Team folder shows in Office apps.

I have Dropbox Desktop.  I have two accounts: Personal, and Business.  The Business account allocates me an individual folder and a team folder.  

In times past, before I was given an individual folder for work (why?  I don't know.  Didn't ask for it), my dropbox was easily accessible with Office applications.  NOW, when I click "File / Open" I only see my PERSONAL folder, or my INDIVIDUAL folder.  I can get to the team folder, but only by clicking on team folder and then navigating to the team folder where all my work actually is.  It is an annoyance - and I'd like to know if it is fixable.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hi Tam-E, I hope you're having a great Friday so far! 

     

    Can you send me a few screenshots, in order for me to have visibility of the steps you follow on your end? 

     

    Also, does this happen on all of your Office apps? 

     

    Keep me posted!

    • Tam-E's avatar
      Tam-E
      Explorer | Level 3

      Hi Megan

       

      Yes - all my office apps. I don't see how to send you screenshots?  I've moved the screenshots I took to a dropbox folder and am posting here: [removed]

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        Hey Tam-E, sorry to jump in here.

         

        I've removed your link to stop it from causing excessive traffic for your account.

         

        From what I could see though, you had screenshots of both your files explorer Dropbox (our desktop client) and also Dropbox Lite (for S mode).

         

        Which one is the main app you're using to access your files?

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