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Imek's avatar
Imek
New member | Level 2
2 years ago

Not syncing until restart or download.

Hi,

My dropbox stopped sycing automatically.

It will only run one sync session once I restart Windows app or download something from online.

Then it stops again, showing All files are up to date.

I reinstalled and deleted cache. Also checked firewall and ports, everything looks good.

Can you please advise?

Best

Marcin

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hey there, Imek, welcome to our Community!

     

    When you say that your app will only run one sync session, would you mind letting me know more about this? 

     

    Do you have files online, that you can't find locally, or is it the other way around? Can you clarify the app's current syncing status, along with the version you're using on your end?

     

    Keep me posted, and we'll take it from there! 

    • Imek's avatar
      Imek
      New member | Level 2

      Hi Megan

      All of my files that are in dropbox cloud are also stored locally.

      I use DP as backup and sharing solution.

       

      Sync issues reports No issues, in Activity I sometimes see that my team members added files, but they are not synced to my computer.

      On other occasions there is no info about upload in Activity (see below - no info about TEST2):

       

      The file added by Adam R does not show up in the local folder that is synced with the one he uploaded it to.

       

      Best

      Marcin

      • Imek's avatar
        Imek
        New member | Level 2

        I just discovered yet another issue.

        Team member updated the sdlrpx file and addes the xlx file.

        I restarted the app, so the XLS file got downloaded, but the sdlrpx file remained unupdated

         

         

        I just restarted again the app, and the sdlrpx file updated. Maybe dp actually syncs 1 file per restart? Not one sync session, as I named it earlier?