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Forum Discussion

Imek's avatar
Imek
New member | Level 2
2 years ago

Not syncing until restart or download.

Hi, My dropbox stopped sycing automatically. It will only run one sync session once I restart Windows app or download something from online. Then it stops again, showing All files are up to date. ...
desktop
sync
Imek's avatar
Imek
New member | Level 2

Hi Megan

All of my files that are in dropbox cloud are also stored locally.

I use DP as backup and sharing solution.

 

Sync issues reports No issues, in Activity I sometimes see that my team members added files, but they are not synced to my computer.

On other occasions there is no info about upload in Activity (see below - no info about TEST2):

 

The file added by Adam R does not show up in the local folder that is synced with the one he uploaded it to.

 

Best

Marcin

Imek's avatar
Imek
New member | Level 2
2 years ago

I just discovered yet another issue.

Team member updated the sdlrpx file and addes the xlx file.

I restarted the app, so the XLS file got downloaded, but the sdlrpx file remained unupdated

 

 

I just restarted again the app, and the sdlrpx file updated. Maybe dp actually syncs 1 file per restart? Not one sync session, as I named it earlier?

 

  • Imek's avatar
    Imek
    New member | Level 2
    2 years ago

    @Megan

    Is there any chance of reply?

     

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi Imek, thanks for the update! 

       

      One last thing to check, are you running any antivirus, firewall, VPN or proxy that could be causing issues?

       

      I can also see that you missed the chance to let me know about the app's version that you're using. 

       

      I would like for you to locate your Dropbox icon, on your task bar, next to your WiFi and hover your mouse there. That should give you the app's version.

       

      I'm asking, because I want to make sure you're using a stable version, and not a beta that could be causing possible issues, thanks!

       

      • Imek's avatar
        Imek
        New member | Level 2
        2 years ago

        Hi Megan

        As I originally wrote, I checked Windows Defender and all was set correctly.

        I'm not using VPN nor proxy. The configuration was good for the past 2 years until a few weeks ago, when I stratred receiving messages that you are having issues with sync (notifications in the app).

         

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Imek, thanks for the info. I'd recommend getting in contact with the support team directly for further assistance.


    Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.

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