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Not eligible for Dropbox for macOS 12.5 or later

Not eligible for Dropbox for macOS 12.5 or later

Onnbrok
New member | Level 2
Go to solution

Hi.

I work in an Graphic design agency where we use dropbox as a file server. Work a lot in inDesign and am starting to go crazy not being able to link online files.

Therefore we want to upgrade to the new version that supports the Apple silicon API.

However, we do not receive an invitation and in settings it says "You are not eligible for the updated Dropbox for macOS on File Provider at this time"

Have been in contact with dropboc support several times. Only get stupid answers before they stop replying at all.

Please, can anyone help?

21 Replies 21

asiufy
Collaborator | Level 8

Thanks for the reply.

Are there plans to raise or remove this 300K limit altogether? I'm too far off, at 440K files right now. 

From the looks of it, if I "unsync" 140K of them, I will have to download them all over again once I sync from them back... That's not very appealing right now...

 

Megan
Dropbox Staff

I see where you're coming from @asiufy.

 

To be honest, we don't have any plans to remove the limit for the time being. Simply because that's a soft limit, to make sure the app is working without any issues.

 

The performance of the Dropbox application starts to decline after reaching approximately about 300,000 files.

 

As for raising it to a higher number, I'll forward your feedback to the appropriate areas so we can continue to improve, but I can't promise you that this will be implemented any time soon. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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