Re: Not eligible for Dropbox for macOS 12.5 or later

Onnbrok · ‎06-22-2023

Hi.

I work in an Graphic design agency where we use dropbox as a file server. Work a lot in inDesign and am starting to go crazy not being able to link online files.

Therefore we want to upgrade to the new version that supports the Apple silicon API.

However, we do not receive an invitation and in settings it says "You are not eligible for the updated Dropbox for macOS on File Provider at this time"

Have been in contact with dropboc support several times. Only get stupid answers before they stop replying at all.

Please, can anyone help?

Amy · ‎11-09-2023

Hi @Vincent B.10, thanks for your comment, and to the others in this thread as well, we hear your frustrations and understand your confusion about the eligibility criteria and migration process.

Currently, users interested in migrating need to be running macOS 12.5 (although we recommend macOS 13 for the best experience) and have less than 300K files. If you have more than 300K files, we recommend using Selective Sync to decrease your number of files to meet the requirement, migrate, and then, if you’d like, you can sync the content back to your Dropbox.

Here’s how you can sync down your content in order to migrate:

Open your Dropbox desktop app preferences.
Click the Dropbox icon in your menu bar in the top right corner of your screen.
Click your avatar (profile picture or initials) in the top-right corner.
Click Preferences.
Click the Sync tab.
Under Select folders to sync to this Mac (Mac), click Select folders.
Check the folders you’d like saved on your hard drive. Uncheck the folders you’d like removed.
Click Update.

We understand that this is not ideal. We are working on solutions to this issue and will let you know as soon as we have made the necessary improvements.

We will be in touch when we have any updates. Thanks again for the feedback.

View solution in original post

Hannah · ‎06-22-2023

Hey @Onnbrok, thanks for posting to our Community.

As I'm sure our support team has already mentioned, we're still in the process of rolling out the new Dropbox for macOS version of the Dropbox app.

When you’re eligible, you’ll receive a notification on the Dropbox icon in your menu bar.

In the meantime, you can join our beta program. To do this, you can turn on early releases.

Let me know if you have any questions.

Hannah
Community Moderator @ Dropbox
dropbox.com/support

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THISTHING · ‎06-23-2023

This has reached a ridiculous level. Dropbox supposedly has been rolling out this fix for months (for over a year now). I've yet to receive notification of being eligible on either a personal or a business account. It is seriously disrupting our workflow with InDesign and any other program that links files.

After a decade+ with Dropbox, we are considering moving to Box.

Michel B.16 · ‎07-28-2023

Hi Hannah,

How is this rolled out? I have two devices on Ventura, and on one the Dropbox client has been updated a month ago, and on the other it (still) hasn't.

Nancy · ‎07-28-2023

Hi @Michel B.16, hope it's OK to jump in.

Do you have any external drives connected to the computer in question/Dropbox app perhaps?

Nancy
Community Moderator @ Dropbox
dropbox.com/support

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Michel B.16 · ‎07-29-2023

I have external drives connected to my Mac, but not to Dropbox. As in, my Dropbox install is on my boot drive, and I don't think I even have aliases to directories or files on the other drives.

Walter · ‎07-31-2023

Thanks for clarifying that for us @Michel B.16

May we reach out via email to have a further look internally at this point?

Walter
Community Moderator @ Dropbox
dropbox.com/support

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Michel B.16 · ‎07-31-2023

Sure, but: I just did some more inspecting and it turns out that both machines do not have a Dropbox folder in ~/Library/CloudStorage

IF it would have updated to using File Provider, I would need to see a Dropbox folder there, right?

Both machines are running v179.4.4917, one is a Macbook M2, when I installed that one it took quite some time to because I accepted the update of the File Provider stuff. When I open dropbox on that machine, the preferences now say "You are not eligible for the updated Dropbox for macOS on File Provider at this time."

The other machine, a Mac Studio, has the same message, and I have not seen a popup about the File Provider process yet. It has 3 external drives.

Both machines run Ventura 13.4.1

So this would likely mean it's a false alarm and that I'm just not enrolled yet.

Megan · ‎08-01-2023

Hi @Michel B.16, I just sent you an email, and we'll discuss about this there.

See you!

Megan
Community Moderator @ Dropbox
dropbox.com/support

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franko2000 · ‎08-01-2023

I cant do either as Now I have noticed this!! am I correct??