No context menu on windows 10. Selective sync also doesn't work.

[dnemes]

Hey All, 

Originally I had the issue, that my dropbox doesn't sync properly to one of my machines: a Windows 10 PC. It looks as if one of my folders is selectively synced (90% of its contents are unavailable on my machine), while no selective sync is set up in the preferences - and the missing folders do show up in the relevant preference pane.

While looking for a solution, I tried to see if setting some files offline or online via the right-click context-menu commands in Windows Explorer helps, but it didn't. I have the latest version of the desktop app installed. 

[Nancy]

That’s great to hear, @dnemes! 

As for the context menu options, you didn’t have any recent updates when it comes to your Windows OS, correct? 

I’m asking so that we can determine the next step.

[dnemes]

No, there were no OS updates recently.

[dnemes]

I've found a new development in the meantime: It looks like I get Dropbox commands in the context menu, most locations in Windows Explorer. But not when I navigate into the actual Dropbox location. Curiouser and curiouser.

[Jay]

Hi @dnemes, do you have any other cloud providers running on your machine, which may have their own sync icons?

Are you using any virtual machines or remote logins? Is this a personal or company-managed device?