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Forum Discussion
No Option to "Make Available Offline."
Honestly, this seemingly late "bringing to the forefront" (I guess you'd call it) of the whole "Online Only" vs. "Make Available Offline" thing has been more of a headache than a help, if I may offer...
Not sure if this is okay to share but in the interests of keeping everyone in this loop up to date...
Update: My Dropbox context menus are back. This solution works. Fingers crossed it stays that way!!
I have been exchanging emails with a very helpful Dropbox engineer and he has stepped me through a few options. Most didn't work. This latest one does, but it's a step back to a previous stable version of the app.
I was told that Dropbox are working on an updated version of the app that will bring back the context menus as they are aware of the problem. However, this may take a week or more. In the meantime, he suggested I roll back to an older version of the app that still works with the context menus on the latest version of Windows 11. You can find the download link to the install file here: https://www.dropbox.com/downloading?build=158.4.4564&plat=win&type=full&arch=x64
Now, a few things to note:
1. You do not need to uninstall the existing app. Just click and install this older version on top of it. It will override the existing version.2. Give it time. It takes a bit after the install to click online. Check that the older version of the app has "taken" by hovering over the Dropbox app icon and checking the app version. It should be 158.4.4564.
3. After the install is finished, Dropbox will sync and will re-index all your local files on your hard drive in the Dropbox folder. That will take a while, depending on how many files you have and how big the total storage space is. Be patient.
4. Your context menus will slowly come back online in Windows Explorer when you right-click as each file and folder finishes syncing and indexing. If you right-click and the Dropbox context menu isn't showing, it probably means it is still syncing and indexing. Again, be patient. Once that's finished, your context menus should be back for all your files and folders in Dropbox.
5. VERY IMPORTANT. You need to DISABLE the auto-update for Dropbox until the new stable version is installed (when it eventually comes out) and you stay on this version. 158.4.4564. To do that: open Task Manager (CTRL+ALT+DEL) and go to the PROCESSES tab. Scroll down to BACKGROUND PROCESSES and keep scrolling until you get to "Dropbox Update Service (32 bit)" and click on that to highlight it. Then right-click and select "End task." That will disable the auto-update TEMPORARILY.
NOTE: if you reboot your computer, the Dropbox auto-update task will enable again, so each time you reboot, you will need to disable the auto-update process. Just repeat STEP 5. There is no real way to turn it off permanently, and there's a whole Dropbox thread about it. If you want to read about it, it's here. https://www.dropboxforum.com/t5/Apps-and-Installations/How-to-disable-DropBox-Update/td-p/199292 I wouldn't recommend it anyway because you do actually want the auto update to work, and it's part of Dropbox's policy. I wouldn't mess with it anymore permanently. If you are in contact with a Dropbox engineer via email as part of this issue, they will be able to turn it off for you on their end, but you have to ask.
Good luck.
Shout out to the Dropbox engineer helping me. He was super helpful and very responsive.
When I right click on a file within my Dropbox files, the context menu options for Dropbox no longer show.
Here is an example of what used to show (in yellow):
Here is an example of what it showing for me now:
Notice that the Dropbox links are no longer there. I didn't change anything for this to happen (settings, moved folders, etc.)
I'm running Windows 11 latest production version
Hi, this has been happening intermittently and usually reappears upon a reboot but this time, it does seem to be the case. The Dropbox menu options when I right-click in Windows Explorer on a file or folder is missing, so I cannot share or copy the Dropbox link, etc. I am using the Dropbox app version 159.4.5870. Windows version - MS Windows 11 Home, version 10.0.22621 Build 22621. Would appreciate some help in resolving this so that the menu comes back permanently. Thanks. Please see image below for example of missing menu options for Dropbox.
Hi, an update to my post above. I've done more googling and learned that what I'm missing are the Dropbox context menus. There seems to be a lot of fixes for older versions of Windows, but I could not find anything for Windows 11. I would really appreciate being able to restore my Dropbox context windows into Windows 11 because not having them in Windows Explorer is extremely inconvenient. Kind of completely defeats the purpose of having the Dropbox app installed on my computer. Thanks.
- Nancy
Dropbox Staff
Thanks for posting about this on the forum, langshipley!
One thing that I’d like you to clarify in this case, is whether the desktop app on your device is currently running.
If it is, can you let me know what's its current syncing status? You should be able to check this by hovering over the small Dropbox icon in your system tray.
Keep me posted.
Yes, the Dropbox app is running and the sync status is up to date. I know that it is syncing properly because I have tested it and have had some things sync across a few devices that are showing up on my computer.
Read this discussion. May be this can help you here https://www.cbackup.com/articles/dropbox-right-click-uk49s-menu-missing.html. If this will help you then please mentioned me here.
Hi uk49s, thank you for sharing that. Yes, I've already tried that and it didn't fix the problem. I've googled all the solutions I could possibly find online and tried most things before coming here to ask for help.
- Hannah
Hey langshipley, did you perhaps recently update your computer to Windows 11?
