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Forum Discussion
New Dropbox Backup does not sync to Dropbox iPhone App
There is a new PC folder (labeled PC) created in the new backup program that backs up my files on the internet (dropbox.com) only . However, that same folder does not appear on the Dropbox App on my ...
Dear Dropbox staff: taking away a fabulous functionality that people like is a terrible business decision. I would like to know the reasoning behind this move made by Dropbox. Dropbox staff communications skills are lacking. There’s no specifics just take it away. Too bad so sad but the problem for Dropbox will be people will be mad and mad is bad for business.
What has happened here is an example big Tech arrogance and disregard for the Customer and lack of communication in regards to the nature of this back up and the elimination of important functionality the syncing of the Mac desktop into the dropbox back up.
In My case a dialog box was sent to me on a midnight on a Saturday. I was going on vacation. I had no warning no courtesy email no nothing from Dropbox explaining what was going to happen to me.
This shows a lack of courtesy and respect to the customer .
It is arrogant and unacceptable at the least, and email should’ve been sent to the users explaining the upcoming backup and the functionalities that would be eliminated .
That did not happen and this is why a lot of customers are unhappy. I wish I could find an alternative right now and I’ll be on the lookout to see if anything else I can do to replace Dropbox because I’m sick of this lack of communication - this dialogue box being thrown on me without any warning confusion about the back up and the elimination of functionality I pay for on a yearly basis - you’ve gone backwards not forwards for no reason given why this particular functionality was taken away from Mac users .
Had Dropbox in a proper way in a courteous way communicated in advance - maybe customers like me wouldn’t be so upset .
Alexandria Va
In My case a dialog box was sent to me on a midnight on a Saturday. I was going on vacation. I had no warning no courtesy email no nothing from Dropbox explaining what was going to happen to me.
This shows a lack of courtesy and respect to the customer .
It is arrogant and unacceptable at the least, and email should’ve been sent to the users explaining the upcoming backup and the functionalities that would be eliminated .
That did not happen and this is why a lot of customers are unhappy. I wish I could find an alternative right now and I’ll be on the lookout to see if anything else I can do to replace Dropbox because I’m sick of this lack of communication - this dialogue box being thrown on me without any warning confusion about the back up and the elimination of functionality I pay for on a yearly basis - you’ve gone backwards not forwards for no reason given why this particular functionality was taken away from Mac users .
Had Dropbox in a proper way in a courteous way communicated in advance - maybe customers like me wouldn’t be so upset .
Alexandria Va
