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peterlanbri's avatar
peterlanbri
Explorer | Level 3
6 months ago

My files only load in grid view on www.dropbox.com

Dropbox.com will start loading then the files section will go blank.

If i use either list view nothing will show.

If i use large icons it will show.

Individual items in folders won't show.

Clicking search box at top will cause it to disappear and not be able to search.

 

I have: updated chrome, restarted computer, installed dropbox app to web only since there is too much to download, cleared cache, nothing has worked.

I have tried other browsers with same issues, I have uninstalled antivirus to be sure avast wasn't causing issues.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff

    Great troubleshooting, peterlanbri!

     

    Can you also test this via incognito mode, if you haven’t already, and tell me if you see a difference? What other browsers have you tried so far?

     

    If the issue persists, I’d like two screenshots of what you see on list and grid view. 

     

    Keep me posted for any updates.