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Forum Discussion
Menu bar icon not appearing
I used to be a Basic member but am now a member of a Family Plan. I am not able to get the Dropbox icon on my menu bar on a new Mac - Monterey 12.01. I have quit and trashed the application and hav...
Hi skiblues, thanks for joining the Community.
If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?
Keep me updated with any progress!
Jay
Dropbox Staff
Dropbox StaffHi skiblues, thanks for joining the Community.
If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?
Keep me updated with any progress!
Jay - thanks for getting back to me. So I found out that we are limited to the number of icons in the Menu Bar. I deleted one that I did not need and then the Dropbox icon showed up. So it turned out to be just a space issue on the Menu Bar. I am now all good.
Thanks again.
I am on Dropbox Plus plan. Had 2 iMacs and 1 MBP today drop their sync today Jun 16th 2023: Dropbox icon disappeared from menu bars on all computers and sync stopped. Did the advanced re-install, on the newest (MBP, Monterey) the app crashed after indexing for 10mins. Advanced re-install seems to install an earlier version than DB website. Cleared all previous data with Terminal using DB helpdesk instructions.
Still not working, and the previous offered solution did not solve anything. Dropbox on Activity Monitor "not responding" and not present on Mac OS X Monterey menu bar.I don't know if this will help your problem with crashing and not syncing, but I posted a solution a while ago (which I can't locate now) for the Dropbox icon disappearing from my menu bar after I upgraded to a newer MacBook Pro and to OS Monterey for the first time:
Apparently, because of menu bar space lost due to the top-center black area (for the camera), there's limited space for menu bar icons. I finally tried removing icons for apps I didn't really need in the menu bar, and as soon as there was enough space my Dropbox icon suddenly appeared, and was fully functional. I've since upgraded my Mac to OS 13 Ventura, and the Dropbox icon is still there and remains functional (just tested it).
I do find that if I launch certain apps which are marked to appear on the menu bar, that icon will appear, but others (sometimes Dropbox) will temporarily disappear to allow space. But as soon as I quit that app, the missing icon(s) will return.
If you can get the Dropbox icon to reappear by removing others but it still doesn't solve the connecting/syncing problem... sorry but that's beyond my limited knowledge.
" because of menu bar space lost due to the top-center black area (for the camera), there's limited space for menu bar icons. I finally tried removing icons for apps I didn't really need in the menu bar, and as soon as there was enough space my Dropbox icon suddenly appeared, and was fully functional."
Thanks, this was the fix 🙂
The reason I didn't come to this conclusion sooner was because I had a solid 2+ inches of empty menu bar space between the "notch" and the first visible menu bar icon to its right. That would have been plenty of space to fit a whole bunch of menu bar icons.
The culprit was MenuMeters. I forgot I had it installed, since it never showed up. But with 8 cpu cores and a bunch of other things displayed, it probably required at least 1/3 of my entire screen width. And it seems that since it couldn't display ALL of it, it displayed NONE of it. And worse, since MenuMeters apparently had some precedence over Dropbox, Dropbox never displayed at all. Turning ALL MenuMeters options off finally revealed the Dropbox icon.
Turning select (smaller; ie, non-CPU) MenuMeters back on now shows them to the left of Dropbox. Apparently they "stack to the left" in the order that they are enabled.
Thanks.
- Megan
Hi Studio_BW, sorry to hear about that!
Just wanted to check in with you, and ask if you're still facing the same issue.
Do you get any specific errors when you start-up the app? If so, feel free to share them with us here. You can send the full .txt file back to me.
If it's a different kind of error, a screenshot would be most helpful.
One last thing: is the error happening every time you launch the app or only sometimes?
Keep me posted!
I followed all the steps in the Advanced Reinstall, but the Dropbox icon still does not appear in my menu bar.
A little background: I replaced my 2017 MacBook Air with a 2023 M2 MacBook Air. I have two Dropbox accounts, and my preferred one had been connected to the Dropbox app. I used Migration Assistant to copy the contents of the old MBA to the new one. Somehow, in the process, the connection to the preferred account was lost, and the Dropbox app connected to my secondary account.
According to what I have read, the solution is simple: Click on the Dropbox icon in the menu bar and select the option to change accounts. But ah, there's the rub. The Dropbox icon does not appear in the menu bar. So I'm stuck.
