We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
Is there a way to downgrade the version of Dropbox on the computer to an older one? new update.
Is there a way to downgrade the version of Dropbox on the computer. I'm on a Mac (OS v. 12.6) and I just updated to the newest version today (10/25/22), and the dropbox folder has disappeared from my...
tym07 wrote:
Is there a way to downgrade the version of Dropbox on the computer.
No, because even if you install the older version, it will automatically update almost immediately.
I just updated to the newest version today (10/25/22), and the dropbox folder has disappeared from my desktop and is only available on cloud storage.Storing the Dropbox folder in CloudStorage is a new requirement from Apple; not Dropbox.
Sadly, this is an issue that is hitting a lot of us (I have yet to find anyone on macos 12.6.x who has it working) and Dropbox support has no solution to offer. I'm very concerned that the only option is a full system reinstall as it seems that the dropbox app provided from a fresh install (e.g. if you get your apps from brew) is still the previous version.
Dropbox support are ineffective : a support agent told me to upgrade my OS (I am running Mac OS 13.3.1 !), another explained me how to uninstall DropBox with terminal commands (but locating DropBox folder in my user folder while it is located in User/Library/CloudStorage).
I think it is total panic at the DB support center.
Forgive my clumsy frenchy English.
- Nancy
Dropbox Staff
Hi Michel G.7, sorry to jump in here.
If being on macOS 13.3 doesn’t seem to help at all, please let me know, so that we can investigate this further.
Feel free to send me the ticket number from your convo with our support team, and I’ll check it for you, as well.
- I think it is ticket n° 21990746
