Is the Library>CloudStorage folder, still an obligation or is that not relevant any more?
A few months ago, I was forced to nest my Dropbox folder in the Library>CloudStorage folder. It seem to be a new Apple procedure with Ventura.
Yesterday, when adding again my desktop to Dropbo...
It sounds like you were able to choose the location of the Dropbox folder after you disconnected the computer from your Dropbox account and then reconnected it.
This is shown in the article that Megan linked above, about the new experience for macOS on File Provider.
To address your other questions, while we recommend updating to the latest version of Dropbox for macOS on File Provider, the update isn’t required for you to continue using Dropbox.
If you’d like to keep your Dropbox folder on a different drive, you can stay on the version of the Dropbox desktop app you’re currently on.
Make sure to check out this article for more info.
Since you were able to choose the location of your Dropbox folder, that means you're no longer part of the File Provider version of the Dropbox app.
It seems that when you tried re-connecting your folder, and re-linked your device; you were downgraded from the new macOS File Provider experience. Hence why you had the option to move your folder to the desired path.
Does that mean that when disconnecting Dropbox from an Apple desktop or laptop computer upgraded to File Provider, it is automatically downgraded to the previous setup ... or, when reconnecting, can I simply choose the Library>CloudStorage folder again to get back where I was with File Provider ?
We're currently working on making this a smoother experience. At this time, when signing back into the Dropbox app, you will not end up on the File Provider experience, and will need to opt in to end up back on it.
PS: Users on a Beta version of the desktop client would end up back on FP.
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It seem to be a new Apple procedure with Ventura. \n \n Yesterday, when adding again my desktop to Dropbo...","body@stringLength":"866","rawBody":"
A few months ago, I was forced to nest my Dropbox folder in the Library>CloudStorage folder. It seem to be a new Apple procedure with Ventura.
\n
\n
Yesterday, when adding again my desktop to Dropbox and still on Ventura, Dropbox asked me to put it's folder wherever I wanted just like before.
\n
\n
Is this the new way of doing things ? Which is which ? Is the Library>CloudStorage folder procedure not required anymore ?
\n
\n
I would also appreciate to understand the advantages/necessity of migrating to the File Provider API ? I read some articles on DropBox help and I am confused. Do I need to keep both or is only the new one that I nested where I want required ?
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That's what I concluded without being sure. To retrograde an upgrade after being disconnected is more a bug than a feature.
Is Dropbox working on a fix for that ?
","body@stringLength":"194","rawBody":"
That's what I concluded without being sure. To retrograde an upgrade after being disconnected is more a bug than a feature.
Is Dropbox working on a fix for that ?
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Hello Megan,
Sorry my previous explanations seems incomplete. As a starter, can I suggest you to read again my above previous comments.
I am a long time Dropbox user. I have a basic account, so I am limited to 3 simultaneous active devices. On the road, I sometimes have to disconnect my desktop (iMac Intel 2019) from Dropbox. A few months ago, when reconnecting my desktop to Dropbox, I was forced to move the Dropbox folder to the
Library>CloudStorage folder. I understood that this request was required and related because I was running OS Ventura. At that time, File Provider was not an offered setting (or did I miss something ?).
A few days ago, while reconnecting my desktop to Dropbox after a few days on the road, I was offered to place the Dropbox folder wherever I wanted.
I have tried to read about File Provider and I am a bit confused about this topic. Reading has not cleared out the questions for this change or for the obligation or necessity of doing so. Why should I move on to File Provider ? Is it a required or good move ?
That being said, File Provider seems to require the Dropbox folder to be in the Library>CloudStorage folder. So my question ... Why am I offered to place the Dropbox folder wherever I want since it was already in the Library>CloudStorage folder before reconnecting my desktop ?
Hoping the context of my case is more precise. If you need more specific informations, I will be glad to answer.
","body@stringLength":"2012","rawBody":"
Hello Megan,
Sorry my previous explanations seems incomplete. As a starter, can I suggest you to read again my above previous comments.
I am a long time Dropbox user. I have a basic account, so I am limited to 3 simultaneous active devices. On the road, I sometimes have to disconnect my desktop (iMac Intel 2019) from Dropbox. A few months ago, when reconnecting my desktop to Dropbox, I was forced to move the Dropbox folder to the
Library>CloudStorage folder. I understood that this request was required and related because I was running OS Ventura. At that time, File Provider was not an offered setting (or did I miss something ?).
A few days ago, while reconnecting my desktop to Dropbox after a few days on the road, I was offered to place the Dropbox folder wherever I wanted.
I have tried to read about File Provider and I am a bit confused about this topic. Reading has not cleared out the questions for this change or for the obligation or necessity of doing so. Why should I move on to File Provider ? Is it a required or good move ?
That being said, File Provider seems to require the Dropbox folder to be in the Library>CloudStorage folder. So my question ... Why am I offered to place the Dropbox folder wherever I want since it was already in the Library>CloudStorage folder before reconnecting my desktop ?
Hoping the context of my case is more precise. If you need more specific informations, I will be glad to answer.
","isEscalated":null,"postTime":"2023-09-08T08:23:39.870-07:00"},"ModerationData:moderation_data:712516":{"__typename":"ModerationData","id":"moderation_data:712516","status":"APPROVED","rejectReason":null},"AcceptedSolutionMessage:message:712516":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:696151"},"id":"message:712516","revisionNum":1,"uid":712516,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"parent":{"__ref":"ForumReplyMessage:message:712445"},"conversation":{"__ref":"Conversation:conversation:711888"},"subject":"Re: Is the Library>CloudStorage folder, still an obligation or is that not relevant any more?","moderationData":{"__ref":"ModerationData:moderation_data:712516"},"body":"
It sounds like you were able to choose the location of the Dropbox folder after you disconnected the computer from your Dropbox account and then reconnected it.
\n
\n
This is shown in the article that Megan linked above, about the new experience for macOS on File Provider.
\n
\n
To address your other questions, while we recommend updating to the latest version of Dropbox for macOS on File Provider, the update isn’t required for you to continue using Dropbox.
\n
\n
If you’d like to keep your Dropbox folder on a different drive, you can stay on the version of the Dropbox desktop app you’re currently on.
\n
\n
Make sure to check out this article for more info.
It sounds like you were able to choose the location of the Dropbox folder after you disconnected the computer from your Dropbox account and then reconnected it.
\n
\n
This is shown in the article that Megan linked above, about the new experience for macOS on File Provider.
\n
\n
To address your other questions, while we recommend updating to the latest version of Dropbox for macOS on File Provider, the update isn’t required for you to continue using Dropbox.
\n
\n
If you’d like to keep your Dropbox folder on a different drive, you can stay on the version of the Dropbox desktop app you’re currently on.
\n
\n
Make sure to check out this article for more info.
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Hannah,
In your comment, I understand that being offered to place it anywhere was the result of migrating to File Provider. I read the contrary.
Megan's link rather states that upgrading to the Dropbox version complying with File Provider will require moving the Dropbox folder to the Library>CloudStorage folder (see the screenshot by clicking here).
Since the Dropbox folder was previously moved to the Library>CloudStorage, I was already upgraded to the new File Provider version. So why was I offered to nest it wherever I want when reconnecting ?
","body@stringLength":"879","rawBody":"
Hannah,
In your comment, I understand that being offered to place it anywhere was the result of migrating to File Provider. I read the contrary.
Megan's link rather states that upgrading to the Dropbox version complying with File Provider will require moving the Dropbox folder to the Library>CloudStorage folder (see the screenshot by clicking here).
Since the Dropbox folder was previously moved to the Library>CloudStorage, I was already upgraded to the new File Provider version. So why was I offered to nest it wherever I want when reconnecting ?
","author":{"__ref":"User:user:76191"},"isEscalated":null,"postTime":"2023-09-10T15:39:51.939-07:00","parent":{"__ref":"AcceptedSolutionMessage:message:712516"}},"ForumReplyMessage:message:712838":{"__typename":"ForumReplyMessage","id":"message:712838","revisionNum":1,"uid":712838,"depth":7,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"conversation":{"__ref":"Conversation:conversation:711888"},"subject":"Re: Is the Library>CloudStorage folder, still an obligation or is that not relevant any more?","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:712838"},"body":"
Since you were able to choose the location of your Dropbox folder, that means you're no longer part of the File Provider version of the Dropbox app.
\n
\n
It seems that when you tried re-connecting your folder, and re-linked your device; you were downgraded from the new macOS File Provider experience. Hence why you had the option to move your folder to the desired path.
","body@stringLength":"748","rawBody":"
Hi , happy Monday!
\n
\n
Since you were able to choose the location of your Dropbox folder, that means you're no longer part of the File Provider version of the Dropbox app.
\n
\n
It seems that when you tried re-connecting your folder, and re-linked your device; you were downgraded from the new macOS File Provider experience. Hence why you had the option to move your folder to the desired path.
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We aware of this behavior, and will work to improve it in the near future. As of now this serves as a debugging opt-out option as well rlesperance.
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Does that mean that when disconnecting Dropbox from an Apple desktop or laptop computer upgraded to File Provider, it is automatically downgraded to the previous setup ... or, when reconnecting, can I simply choose the Library>CloudStorage folder again to get back where I was with File Provider ?
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We're currently working on making this a smoother experience. At this time, when signing back into the Dropbox app, you will not end up on the File Provider experience, and will need to opt in to end up back on it.
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PS: Users on a Beta version of the desktop client would end up back on FP.
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Let us know if this is clear,
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Sam
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In that context, the desktop version should not allow to move to the File Provider version.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"128","kudosSumWeight":0,"postTime":"2023-09-18T10:35:00.409-07:00","lastPublishTime":"2023-09-18T10:35:00.409-07:00","metrics":{"__typename":"MessageMetrics","views":640},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:711888/message:714533","repliesCount":2,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:1716373":{"__typename":"User","id":"user:1716373","uid":1716373,"login":"razorflash","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-06-20T14:28:41.170-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-8.svg?time=0"},"rank":{"__ref":"Rank:rank:43"},"entityType":"USER","eventPath":"community:mxpez29397/user:1716373"},"ModerationData:moderation_data:719171":{"__typename":"ModerationData","id":"moderation_data:719171","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:719171":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1716373"},"id":"message:719171","revisionNum":1,"uid":719171,"depth":13,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"parent":{"__ref":"ForumReplyMessage:message:714533"},"conversation":{"__ref":"Conversation:conversation:711888"},"subject":"Re: Is the Library>CloudStorage folder, still an obligation or is that not relevant any more?","moderationData":{"__ref":"ModerationData:moderation_data:719171"},"body":"
What are the advantages of the CloudStorage File Provider Mac Feature ?
For the moment for me it feels kind of buggy, so not really happy I opted in ?
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2 years old discussion, same issues are occurring to me now, what do I do, who is driving the bus, why is this being a problem?
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