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RS-973's avatar
RS-973
Helpful | Level 6
3 years ago

I freshly installed Dropbox on my computer, but it's not syncing

Files are not downloading. Reinstalling has not fixed the issue. There is more than enough hard disk space to fit everything. All files in the "Sync History" tab are "waiting to Sync". Ran...
Desktop
desktop app
Dropbox Basic
Error Messages
Setting up the apps
Sync and upload
Syncing
  • RS-973's avatar
    RS-973
    3 years ago

    On a whim, I disabled Proxy detection from "Autodetect" to "No Proxy" and it has resolved the issue.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi RS-973, sorry to jump in here!

 

Can you try changing  the app's bandwidth limit to 'unlimited' and let me know if anything changes? 

RS-973's avatar
RS-973
Helpful | Level 6
3 years ago

Hi Megan,

There was no bandwith limits on downloads, and limits on uploads were set to automatic.

 

I've removed the limit on uploads and restarted Dropbox, and it has not affected the issue.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Thanks for the info here!

     

    Would you mind reinstalling the Dropbox application, since a new version is out today, to see if that'll help at all?

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