I cannot setup Dropbox Backup on my Basic account. Set up grayed out.

[Podblast]

During installation I am encouraged to turn on the Dropbox Backup feature.

I would love to! Why can't I click "Set up" to continue?

Things I've tried:

- Click "Not right now" and come back to it in Preferences later. Still the "Set up" button is disabled, but further to this now this popup window is stuck open. Clicking "Not right now" and then "Continue to Dropbox" does nothing... I can't even click the X to close this window.

- Uninstall/reinstall the Dropbox app. I've gone through the "Advanced re-install" found here: https://help.dropbox.com/installs/advanced-reinstall

- Ask support chat for help. They refer me to use Twitter or Facebook to talk to a specialist, or to use the forum, and so here I am.

I will continue to search the forum for similar issues - though I'm not really sure what I could possibly be doing wrong. The app has little to no settings and I've modified none of them.

Some info:

Version: 162.4.5419

OS: Windows 10 x64 21H2

I am not linked to any team or business account.

I have manually synced one text file, once, just to see that it's working, by copying it into the Dropbox folder.

[Walter]

Hey @Podblast, thanks for keeping us in the loop here.

Would it be OK if we reach out via email to have a further look internally at this point?

[Podblast]

Hi Walter,

Yes this is fine. I take it you can grab my email via my account information.

[Megan]

Hi @Podblast, I just sent you an email!

I'll be more than happy to continue troubleshooting with you there. Cheers!

[RR88]

Hi,

I am getting exact same problem on my win10(22H2) now, I tried everything as on the post, any updates for solutions?

[Podblast]

Hi RR88,

I’m currently waiting on a response from the engineering team about this.

If we end up coming up with a solution or a root cause I will post it here.

[Hannah]

Hey @Podblast, we appreciate you still being here and please do update us, when you have more info!

As for you @RR88, can you let us know if you have the most recent stable version of the app installed?

You can see this info, by hovering over the Dropbox icon in your system tray.

[aristeidist]

I have exacly the same problem! Jesus!

[Walter]

Hey @aristeidist, sorry to hear about this.

Can you please let us know if you've attempted any troubleshooting steps like rebooting your computer or reinstalling the app at all since you first noticed this?

If you did and this persists, can you let us know the app's exact status and version as shown in your menu bar/system tray and clarify your computer's exact OS version?

Thanks so much!

[aristeidist]

Yes I have tried all these and more (such as completely uninstalling onedrive).It s Windows 11 and have downloaded and re installed the latest dropbox app.

[Hannah]

Hey @aristeidist, can you please let us know the exact version of the Dropbox app that you have installed?