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Podblast's avatar
Podblast
Explorer | Level 3
2 years ago

I cannot setup Dropbox Backup on my Basic account. Set up grayed out.

During installation I am encouraged to turn on the Dropbox Backup feature.   I would love to! Why can't I click "Set up" to continue?     Things I've tried: - Click "Not right now"...
Computer Backup
Desktop
desktop app
Dropbox Backup
Windows OS
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi aristeidist, I just sent you an email, I'll see you there!

Wannachupbrew's avatar
Wannachupbrew
New member | Level 2
2 years ago

I'm having the same issue and have followed all of the troubleshooting steps in this thread, but no luck so far. I'm on 171.3.6099

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Wannachupbrew, welcome to our Community!

     

    Now, based on the info you provided, it seems you're using our Beta version. This could be the culprit of your Backup issue. 

     

    As a first step, I would suggest that you downgrade from the beta version. You can go into your account settings on the Dropbox website and turn Early releases off. After that, install one of the stable builds of the Dropbox application. 

     

    Keep me posted on the results!

  • Wannachupbrew's avatar
    Wannachupbrew
    New member | Level 2
    2 years ago

    Sorry, I should have also mentioned that I had the issue on the stable build too (170.4.5895) which is what made me try the beta to see if it was fixed. Just tried 170.4.5895 again and I'm still having the issue on both builds.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Wannachupbrew, I just sent you an email.

     

    Reply back to me, and we'll take it from there!

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