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lukevan's avatar
lukevan
Explorer | Level 3
3 years ago

Folder commands missing from "background" right click when I click on empty space next to folder

Hi there, previously, one was able to right click in empty space on a folder and have the same commands show up that show when right clicking on a folder: These are the options that...
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  • Jay's avatar
    Jay
    8 months ago

    Hi Paltik, we appreciate the feedback on this matter. As this is related to how the OS itself processes right clicks, there isn't much we can suggest to resolve or workaround this behavior.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey lukevan, happy Monday! 

 

What is the current OS version you're using, and how long has this behavior been going on? 

 

Feel free to also let me know the version of the Dropbox app that you have installed on your device. 

 

Thanks!

lukevan's avatar
lukevan
Explorer | Level 3
3 years ago

Hey Megan!

I am on Windows 11 21H2, Dropbox App version v159.4.5870, and I can't say exactly but I think it was from about last week. I know something happened as I regularly grab the dropbox link with a right click as I mentioned in the main post.

Thanks

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey lukevan, sorry to jump in here.

     

    Does the folder get selected, when you right-click on the blank space next to it?

     

    And what do you see when you right-click on files (both on the name and on the blank space) outside of Dropbox?

    • lukevan's avatar
      lukevan
      Explorer | Level 3
      3 years ago

      Hey Hannah, no problem.

      Here is a link to a screen recording to show what I mean.

      Specifically:
      - Right clicking ON a folder shows Dropbox menu as normal.
      - Previously, going into the folder and right clicking in empty space would also show the same menu (that being the options of the parent folder being right clicked in step one). This has since changed.

       

      Thanks!

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi lukevan, and apologies for the late reply. 

         

        Can you please let me know if the same issue still persists, so that we can check this further?

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