Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Hey guys,
I just recently switched from Google Drive to Dropbox for Business. Finder on Mac OS 10.14 Mojave and the new dropbox desktop app won’t show file previews of my files, just the Apple default preview logo.
However on the iOS app and on the web file previews show.
This is a big deal for me because google drive offers this. My team has to have this or we won’t continue to use Dropbox.
If anyone has any solutions please advise.
I tried closing and opening the app and force quitting using activity monitor.
Best
Derek
I do and all folders are set to online only.
Thanks for all the troubleshooting effort you put into this, peeps!
@DerekKelly, I've sent you a ticket to the email address associated with your Community profile so as to have a better look into this.
When you have the chance, please check your inbox for my latest message and we'll take it from there. Cheers!
Lusil
Community Moderator @ Dropbox
dropbox.com/support
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Hello. I have the same problem and this solution did not resolve it.
mac os 10.13.6 DropBox 80.3.119
Hello @Rafavillena,
Welcome to the Dropbox Community!
Could you let me know if you see a change in behavior after installing the latest version of the desktop app (79.4.143) and then rebooting your device?
To do this, you'll first need to uncheck the box to "include me in early releases" in your General tab on the website and then install the desktop app.
Let me know what you find!
Lusil
Community Moderator @ Dropbox
dropbox.com/support
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Still stuck? Ask me a question!
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I have the same problem, I just migrated to Dropbox but I can't see the preview, if this continues I will have to leave Dropbox.
Hey @Erick Torres, thanks for reaching out to us.
Out of curiosity, does the preview show up when you make the file local?
Keep me posted!
Lusil
Community Moderator @ Dropbox
dropbox.com/support
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Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
Hi there!
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