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corakat's avatar
corakat
Helpful | Level 5
3 years ago

File A > "save as" > File B > "replace": This should work even if B is a cloud file

Hi!   I normally reassure our users that they can interact with Dropbox files "normally" without worrying too much about what's synced where (local or cloud), since Dropbox takes care of everythi...
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  • corakat's avatar
    corakat
    3 years ago

    Hi Walter,

     

    I'm running Dropbox 145.4.4921 and I have "Your files are up to date."

     

    I don't see my initial attempted edit to File B on the events page. But, in Finder on Mac, the timestamp on File B updated when I tried to overwrite it. It's just that the file stayed in the cloud, and the file size remained "0," so the actual edits were lost.

     

    Later on, in consultation with Dropbox support, I manually local-synced File B, and then again attempted to overwrite it by editing File A in Photoshop and using "save as . . ." That worked, and that appears on the Events page. It just seems like an odd first step to have to take.

     

    Thank you!

     

    Karen

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

According to the ticket, you're already in contact with a specialist team. They're the ones who would be able to assist further on this matter.

ppadmin's avatar
ppadmin
Collaborator | Level 8
3 years ago

Jay Is there a specialist team above the current specialist team?

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