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Forum Discussion
End of support for OS X 10.4 and 10.5
Why pull support and remove functionality? Why not just drop support -- just stop updating the app but still allow basic functionality? There are still a lot of legacy machines that are still in use ...
Here is a lame answer I got today from Dropbox support.
Aubrey, Jan 21, 2:19 PM:
Hi Richard,
Thanks for writing in.
We are sorry about any inconveniences that the changes in the system requirements to run Dropbox on your computer may have caused to you.
We regularly release new versions of the Dropbox application with additional features, better performance, and security enhancements and these are not always compatible with older systems, like in this case, with the version of OS X that you are running.
Please note that you will still be able to upgrade the operating system on your computer to continue using the Dropbox application by following these instructions:
Or simply access your files in Dropbox from other compatible computers, mobile devices, and from the Dropbox website.
Again, I really am sorry for the inconvenience.
Regards,
Aubrey
Here is my original note to Aubrey:
Richard Schletty, Jan 21, 12:35 PM:
Dear Dropbox,
Please read this thread and respond. There is an outcry.
Pulling support for Mac OS 10.4 & 10.5
https://www.dropboxforum.com/hc/communities/public/questions/201983215-Pulling-support-for-Mac-OS-10-4-10-5?page=2
From a marketing standpoint, it is a very bad idea to end functionality/connectivity for Mac OS 10.4 and 10.5 users, many of whom still operate robust G4 and G5 PPC Macs. Why not keep the legacy Dropbox Desktop Client for Mac connected? Why are you going to disconnect this client app? We need a reason or rationale.
Legally, can you drop support for machines and software that are considered "old" by you but "essential" by your clients? This seems like a failure to deliver services. Not a single Dropbox rep has taken the opportunity to answer concerns. Is this a security issue? A third party licensing issue? What gives?
Thank you.
Richard
