Dropboxcleanup.exe has stopped working - Windows 8.1

[zx80]

I get the popup error message "Dropboxcleanup.exe has stopped working" about once every hour. This has been happening in the last 12 hours so I assume there's been a recent update. I'm on 168.4.4802. The error is happening as Dropboxcleanup.exe says it can't find api-ms-win-core-heap-l2-1-0.dll.

Thanks.

[zx80]

You probably need to make a new post so the admins here see it. 

[Megan]

Hi @evilgrin72, thanks for posting here today! 

Can you try an advanced re-install using the steps mentioned here, and let me know how it turns out? 

Keep me posted! 

[Aquaritone]

I started getting a similar error message on 3/4/23, but just once every time I start up my computer. I am using Windows 7.0. So far I just click "OK" and the program seems to run without problem and I don't get further messages. Under "Add or Remove Programs" it says Dropbox was installed on my computer on 2/21/23. That is weird because Dropbox Desktop has been installed on my computer since 2015 I believe, and I have never touched it since. I did a search for Desktopcleanup.exe and the search window found it in the Update folder. But when I went to that folder manually, the program is not there. Maybe it is hidden? A lot of weird things going on here.

[evilgrin72]

Didn't work.  This error message is like herpes.  5 re-installs now, I guess I'm just going to have to live with it as long as I can, then cancel my subscription and try something else.  I do appreciate your attempt to help, though - thank you!

[Walter]

Hey @evilgrin72, sorry to jump in, but could you try the offline installer from this page and let us know how it goes?

Thanks!

[evilgrin72]

This did not work either.  I feel like I'm out of options - 6 re-installs, renaming files, downloading drivers from the internet and saving them in hidden folders - I don't know what else I can do.

[Megan]

Hi @evilgrin72, could I send you an email, in order for us to have a closer look into this? 

[cwterry]

I have the exact issue. Win 7 - home premium - service pack 1 

[Walter]

Hey @cwterry,  sorry to hear about this.

Did you try reinstalling the app since you first got this error?

[MadamCaptain]

I did reinstall even went back and used the Drop box links. No improvement. Continued to get the failure message until I found the .exe file and renamed it. Haven't seen the message again since.

Susan