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Newyawksue's avatar
Newyawksue
Explorer | Level 3
2 years ago

Dropbox won't install on new Mac Studio M2 Ultra

I'm on Ventura 13.5.1 and just Apple just moved everything over from my Macbook Pro where Dropbox was working fine. I've tried using the latest stable download and nothing works. VPNs off, potential ...
desktop app
Error Messages
Install
Installing
Mac OS
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Thanks for that screenshot, Newyawksue.

 

If you do a ctrl+F and search for 'users' in the log, are you getting two different names in the results?

Newyawksue's avatar
Newyawksue
Explorer | Level 3
2 years ago

No, it's just one user. 

  • Newyawksue's avatar
    Newyawksue
    Explorer | Level 3
    2 years ago

    When I set up this new Mac though, everything from my Macbook Pro came over automatically. On that laptop I had 2 users and always, always permission errors. I don't know how many times I went to the username folder and fixed read/write permission w/all enclosed folders and it never fixed 100%. I think having dropbox, google drive and icloud all installed complicated this somehow but I never figured out how to fix it for keeps; I always had to do it over and over. That's the sole reason I only have 1 user now. I say this because I suspect some of those complications carried over somehow. I have gone to the root folder of this new computer and checked, but saw no issues.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi Newyawksue, thanks for clarifying! 

       

      Can you please perform an advanced re-install, as Mark suggested earlier? 

      • Newyawksue's avatar
        Newyawksue
        Explorer | Level 3
        2 years ago

        Re: Advanced re-install ...

         

        Directions: 1) Quit Dropbox ... there is nothing to quit. 2) Uninstall ... there is nothing to uninstall. It has never been on this computer.  I did throw the app and it's installer (from trying unsuccessfully to install it new) into the trash from my root hard drive (above my username). Nothing running in Activity Monitor. No apps are in the Applications folder under my username. No folders named Dropbox or any others I've used prior for Dropbox. Just a directory that has a bunch of dropbox folders that I downloaded from DP on the web named "files from dropbox" ... newly created and never used it for db syncing. 3) when uninstall finishes ... n/a. I already restarted my computer yesterday. 4. Delete dp system folders ... non-existant. 5. Get newest version and download .... this is where I am and have requested help.

         

        As I said earlier, Advanced re-install does not apply.  What do I do now?

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