We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
Newyawksue
2 years agoExplorer | Level 3
Dropbox won't install on new Mac Studio M2 Ultra
I'm on Ventura 13.5.1 and just Apple just moved everything over from my Macbook Pro where Dropbox was working fine. I've tried using the latest stable download and nothing works. VPNs off, potential ...
Newyawksue
Explorer | Level 3
My bad ... I was thinking that was a hyperlink. Here it is ... I crossed out the machine ID and my username. I have no idea if that is sensitive info or not.
Hannah
2 years agoDropbox Staff
Thanks for that screenshot, Newyawksue.
If you do a ctrl+F and search for 'users' in the log, are you getting two different names in the results?
- Newyawksue2 years agoExplorer | Level 3
No, it's just one user.
- Newyawksue2 years agoExplorer | Level 3
When I set up this new Mac though, everything from my Macbook Pro came over automatically. On that laptop I had 2 users and always, always permission errors. I don't know how many times I went to the username folder and fixed read/write permission w/all enclosed folders and it never fixed 100%. I think having dropbox, google drive and icloud all installed complicated this somehow but I never figured out how to fix it for keeps; I always had to do it over and over. That's the sole reason I only have 1 user now. I say this because I suspect some of those complications carried over somehow. I have gone to the root folder of this new computer and checked, but saw no issues.
- Megan2 years agoDropbox Staff
Hi Newyawksue, thanks for clarifying!
Can you please perform an advanced re-install, as Mark suggested earlier?
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!