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Forum Discussion
Dropbox won't install on new Mac Studio M2 Ultra
I'm on Ventura 13.5.1 and just Apple just moved everything over from my Macbook Pro where Dropbox was working fine. I've tried using the latest stable download and nothing works. VPNs off, potential ...
Megan
Dropbox Staff
Dropbox StaffHi Newyawksue, let's jump right into this!
Would you be able to send me the entire error log you've obtained on your end, after clicking on the blue hyperlink?
Keep me posted!
Yes, happy to; thank you. BTW, can you tell me how to grab that link from the popup? couldn't copy it ... had to type it out.
/var/folders/2s/td7zkghj61z5wcjw4zq3cqd80000gn/T/dropbox_erroro9pj4maf.txt
- Rich
Super User II
Newyawksue wrote:
/var/folders/2s/td7zkghj61z5wcjw4zq3cqd80000gn/T/dropbox_erroro9pj4maf.txt
That's the link to the log file; not the contents. Megan is asking for the contents of the error log. You need to open that file and copy and paste the contents to a new reply here. Be sure to mask any personal information in the log, if any.
- EvanDBX
Hi Newyawksue, thanks for the follow up!
Can you please click the blue hyperlink that you see in your error message and then take a screenshot of the window that comes up next and attach it here?
Make sure to also hide any personal information before attaching it.
Keep me updated!
- Hannah
Thanks for that screenshot, Newyawksue.
If you do a ctrl+F and search for 'users' in the log, are you getting two different names in the results?
