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Forum Discussion
Dropbox unexpectedly quit on Mac
I'm receiving a message Dropboxb unexpectedly quit and even after a restart of Dropbox the app does not open. If I try to manually open the App it opens, tries to sync fails, and then restarts. MacOS...
I manually installed 168.2.466 and the app seems stable now.
hi Hannah,
I had already worked through the steps on that page before i posted in the community forum.
thanks,
Roger
Jay
Dropbox Staff
Dropbox StaffHi rmundell, thanks for the info. I'd recommend contacting the support team directly for them to assist further on this matter.
the reason I came to the community, which is the third option on the support list, is because clicking on the live chat option appears to do nothing. I am able to go to live chats on other sites, so I dont think it relates to browser settings on this computer.
- Jay
If you're on a paid plan and have signed into your account, you should be able to contact the team via email. Are you not seeing that option?
Yes I have worked through the solution that was offered by email (Twice). At first it appeared to work, and began to re-index everything, but the next time I logged in to the computer Dropbox unexpectedly quit again, with the same message.
- Jay
In that case, you'd need to contact the team again via email, as they have more account and device-specific information they can access to assist further.
