You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

cme2's avatar
cme2
Helpful | Level 6
2 years ago

Dropbox unexpectedly quit on Mac

I'm receiving a message Dropboxb unexpectedly quit and even after a restart of Dropbox the app does not open. If I try to manually open the App it opens, tries to sync fails, and then restarts. MacOS...
Desktop
Error Messages
Mac
  • cme2's avatar
    cme2
    2 years ago

    I manually installed 168.2.466 and the app seems stable now. 

rmundell's avatar
rmundell
Helpful | Level 6

How do you do that if Dropbox wont stay open? I have the same problem.

 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey rmundell, could you clarify the version of the Dropbox desktop app installed on your computer at the moment and your computer's OS version?

  • rmundell's avatar
    rmundell
    Helpful | Level 6
    2 years ago

    my Macbook is using ventura 13.4.1. The dropbox version is181.4.5678

  • rmundell's avatar
    rmundell
    Helpful | Level 6
    2 years ago

    a few minutes after starting, i get an error saying that dropbox unexpectedly quit. I have tried reinstalling it, but get the same message. This only happens on my Macbook Pro. it runs fine on the windows computers, but doesnt show any of the files i have saved from my macbook.

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for the update here, rmundell.

       

      Can you take a look at the troubleshooting steps for this error here, to see if anything helps?

      • rmundell's avatar
        rmundell
        Helpful | Level 6
        2 years ago

        hi Hannah,

        I had already worked through the steps on that page before i posted in the community forum. 

        thanks,

        Roger

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