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Forum Discussion

Lyralina's avatar
Lyralina
Explorer | Level 4
2 years ago

Dropbox thinks my PC is offline

Dropbox installer fails, saying "The installer could not connect to the Internet. Ensure that your computer is connected to the Internet and your firewall allows DropboxUpdate.exe to connect then try...
desktop app
Error Messages
Install
Windows OS
  • Sam DBX's avatar
    Sam DBX
    2 years ago
    Hi everyone,
     
    I want to go through some of the main reasons you might be seeing the "No internet connection. Your computer is currently offline. Please check your network settings” message, and how you can fix it.
     
    Why are you getting this message?
     
    The most likely reason is that there is another app installed on your device or network that is trying to intercept Dropbox's traffic. You may also see this message if you’re on our Basic plan, and have already already signed into three devices — more info on this here. 
     
    How can you resolve it? 
     
     
    • If your computer is on a work network, we’d recommend checking the permissions with your IT staff.
     
    • Update your software and operating system, as these updates often include patches for known vulnerabilities, and fix bugs and glitches that can lead to crashes or system instability.
     
    These are the two common triggers for this message (that we’ve seen so far)! And as always, if you need further assistance, please let us know.
     
    Thanks,
    Sam 
Sam DBX's avatar
Sam DBX
Icon for Community Manager rankCommunity Manager
Hi everyone,
 
I want to go through some of the main reasons you might be seeing the "No internet connection. Your computer is currently offline. Please check your network settings” message, and how you can fix it.
 
Why are you getting this message?
 
The most likely reason is that there is another app installed on your device or network that is trying to intercept Dropbox's traffic. You may also see this message if you’re on our Basic plan, and have already already signed into three devices — more info on this here. 
 
How can you resolve it? 
 
 
  • If your computer is on a work network, we’d recommend checking the permissions with your IT staff.
 
  • Update your software and operating system, as these updates often include patches for known vulnerabilities, and fix bugs and glitches that can lead to crashes or system instability.
 
These are the two common triggers for this message (that we’ve seen so far)! And as always, if you need further assistance, please let us know.
 
Thanks,
Sam 
kevin6666's avatar
kevin6666
New member | Level 2
2 years ago

This is obviously a compatibility issue with Windows 11, but Dropbox refuses to acknowledge it.  They just keep giving the same response to each question and it hasn't fixed a thing.  No one is having this problem on Windows 10.

 

Dropbox....Please stop being part of the problem and fix the issue.  Stop blaming it on people's settings.  The setting were no different on Windows 10 and everything was fine.  

 

Do your homework and fix it.

  • bburbank's avatar
    bburbank
    New member | Level 2
    10 months ago
    Same problem here. Windows 11, paid pro dropbox account, refuses to connect. Disabled windows firewall / defender, tried different network and wifi adapters, nothing fixes it.

    Never had trouble on a dozen computers and operating systems over the past 13 years.
    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      Hey bburbank, let's jump right into this! 

       

      Is the desktop app's icon showing up in your system tray at all?

       

      Also, do you get any specific error messages? If so, feel free to send me a screenshot of the message you get, in order for me to have a visual too.

       

      Let me know more, and we'll take it from there! 

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