Dropbox stopped launching from Windows 11 start menu or taskbar

[Ian_A6]

Stopped working today (possibly after windows update yesterday?). Will launch from notification area but not the others. Trien reinstalling - no effect. 

Any ideas or anyone else seeing this behaviour?

Thanks

[Nancy]

@amk2, can you share with me the ticket numbers from your convo with our support team? I’d like to go through all the steps you’ve already taken, and go from there.

@Ian_A6, if the issue persists, please send me the OS version of your device, as well as your current Dropbox app version.

[amk2]

Thanks Nancy.  The ticket number is 23013167.  It seems it might be an issue with the latest update of DropBox?  I am current with DropBox 188.4.6302.  

[Nancy]

Thanks for that! I was able to go through your convo with our support agent. 

So, to make sure I got it right, what you’d like to achieve is to pin the Dropbox folder in your taskbar, correct?

[amk2]

It is pinned to the systray already, but no longer works - it just spins and doesn’t open Dropbox. It doesn’t work to drag the file folder to the systray nor to start Drop Box from the Windows file folder. I can only open Drop Box from the Drop Box Icon in the lower right corner next to the clock. It does not work to drag that file folder to the Systray either. Thanks.

[chippie]

I've been having the exact same problem and have been losing my mind over it. Can't access Dropbox from Windows 11 taskbar. It just spins and doesn't open, just like other have reported. I can open it from Windows pinned in the start menu by clicking the Windows icon.

[Ian_A6]

Hi Nancy. No change this morning. Windows 11 (up to date). Dropbox 188.4.6302 (says up to date)

Thanks

[Ian_A6]

Can confirm this is also affecting my work PC, which is Windows 10 (same dropbox version)

[Walter]

HI all, may I ask if you're running any antivirus, firewall, VPN/proxy setting or other 3rd party apps that could be interfering somehow on the affected computers? 

Also, can you confirm that you've rebooted your computer since you first noticed this too?  

If you've already reached out to our support team, please share your ticket ID too. 

[Ian_A6]

No VPN etc and yes, rebooted and s till not working. Thanks

[Jay]

Hi everyone, could you try these steps in another post to see if they help with the behavior you're experiencing?