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Forum Discussion

Anders H.3's avatar
Anders H.3
Helpful | Level 7
2 years ago

Dropbox offline installer keeps popping up

Dropbox offline installer (the .dmg on Mac) keeps popping up. I don't know why I even got the dropbox offline installer -- I have dropbox installed, and updates usually would be handled online? The q...
desktop app
Install
Mac OS
  • Jay's avatar
    Jay
    2 years ago

    Hi Anders H.3, it's possible that the Mac OS is trying to install it constantly. Try to delete the dmg file and see if this helps.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey Erik K.12, I hope you're doing well! 

 

Do you think you'll be able to send us a few screenshots of the message you see popping up on your end, in order for us to have visual?

 

Keep me posted!

Erik K.12's avatar
Erik K.12
Explorer | Level 4
2 years ago

This is what I'm getting at every system startup since I uninstalled Dropbox, but it's different from what I got when it was still installed (said something about a Dropbox offline installer, although I had Dropbox offline installed).

Would like to enclose my screenshot but cannot find the right button for enclosing files in your menu here.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey there Erik K.12, sorry to jump in here, but I just wanted to mention that you should be able to include a screenshot in your reply via the camera icon (insert photo option) within your reply's box. 

    • Erik K.12's avatar
      Erik K.12
      Explorer | Level 4
      2 years ago

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for the screenshot Erik K.12! 

         

        You mentioned that this is the pop-up you see on your end, while the app is uninstalled, right? Do you notice the same behavior when the app is installed, and you're signed into your account? 

         

        You also mentioned that you can't delete the .dmg file. Can you let me know if you get any specific errors when trying to delete it? 

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