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Forum Discussion

Anders H.3's avatar
Anders H.3
Helpful | Level 7
2 years ago

Dropbox offline installer keeps popping up

Dropbox offline installer (the .dmg on Mac) keeps popping up. I don't know why I even got the dropbox offline installer -- I have dropbox installed, and updates usually would be handled online? The q...
desktop app
Install
Mac OS
  • Jay's avatar
    Jay
    2 years ago

    Hi Anders H.3, it's possible that the Mac OS is trying to install it constantly. Try to delete the dmg file and see if this helps.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
Erik K.12 wrote:

I have the same problem. Very annoying, it won't stop. Can't delete the .dmg. I am now considering throwing off Dropbox all together.

 

 

What version do you have installed Erik K.12 

Erik K.12's avatar
Erik K.12
Explorer | Level 4
2 years ago

Thx, Version 176.4.5108 (176.4.5108). I just uninstalled it but it keeps popping up and suggesting I should reinstall or relink or whatever. It won't go away 😞

 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Erik K.12, I hope you're doing well! 

     

    Do you think you'll be able to send us a few screenshots of the message you see popping up on your end, in order for us to have visual?

     

    Keep me posted!

    • Erik K.12's avatar
      Erik K.12
      Explorer | Level 4
      2 years ago

      This is what I'm getting at every system startup since I uninstalled Dropbox, but it's different from what I got when it was still installed (said something about a Dropbox offline installer, although I had Dropbox offline installed).

      Would like to enclose my screenshot but cannot find the right button for enclosing files in your menu here.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey there Erik K.12, sorry to jump in here, but I just wanted to mention that you should be able to include a screenshot in your reply via the camera icon (insert photo option) within your reply's box. 

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