We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

Anders H.3's avatar
Anders H.3
Helpful | Level 7
2 years ago

Dropbox offline installer keeps popping up

Dropbox offline installer (the .dmg on Mac) keeps popping up. I don't know why I even got the dropbox offline installer -- I have dropbox installed, and updates usually would be handled online? The q...
desktop app
Install
Mac OS
  • Jay's avatar
    Jay
    2 years ago

    Hi Anders H.3, it's possible that the Mac OS is trying to install it constantly. Try to delete the dmg file and see if this helps.

Anders H.3's avatar
Anders H.3
Helpful | Level 7

This is the prompt. While it is just a .dmg, it keeps popping up on top of other things. I have restarted the computer, but it persists. Perhaps I should just delete the .dmg from the disk?

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Anders H.3, it's possible that the Mac OS is trying to install it constantly. Try to delete the dmg file and see if this helps.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!