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Forum Discussion
Dropbox offline installer keeps popping up
Dropbox offline installer (the .dmg on Mac) keeps popping up. I don't know why I even got the dropbox offline installer -- I have dropbox installed, and updates usually would be handled online? The question is what to do with it. Should I run it? Why? And would it mess up my dropbox installation? Should I ignore it? The issue is it keeps popping up, like in the middle of watching movies or doing zoom calls, so I need to get rid of it in that case.
Essentially, I feel very uneasy about suddenly getting this dropbox offline installer without explanation.
Hi Anders H.3, it's possible that the Mac OS is trying to install it constantly. Try to delete the dmg file and see if this helps.
I have the same problem. Very annoying, it won't stop. Can't delete the .dmg. I am now considering throwing off Dropbox all together.
Thx, Version 176.4.5108 (176.4.5108). I just uninstalled it but it keeps popping up and suggesting I should reinstall or relink or whatever. It won't go away 😞
- Walter
Dropbox Staff
Hi there Anders H.3, sorry to hear you're having issues with this.
Can you please send us a screenshot of the pop up you've been getting and let us know if this persists after rebooting your computer?
Thanks so much!
This is the prompt. While it is just a .dmg, it keeps popping up on top of other things. I have restarted the computer, but it persists. Perhaps I should just delete the .dmg from the disk?
- Jay
Hi Anders H.3, it's possible that the Mac OS is trying to install it constantly. Try to delete the dmg file and see if this helps.
This has been happening to me for a long time... I opened a ticket on it back on 7/14/21. While doing a deep search for anything dropbox-related provides relief for a little while, the cycle resumes after some unknown period of time. It's happening right now, which is why I found your query. (MacBook Pro, latest OS, everything is set to update automatically.)
