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I set up a new computer for my wife. Installed Windows 11 while I was at it and of course installed Dropbox as she has all her personal and work files on it. Simply cannot work without Dropbox. Dropbox appeared to install fine but ... once up and running it is simply not syncing. The icon in the tray shows it is syncing and when I hover my mouse over it, it says is is syncing but to no avail. No files show up in my Dropbox folder in File Explorer so for now we are using the old computer.
Does anybody have any suggestions? I have done all the obvious:
1 - Turned off the firewall and virus protection
2 - Uninstalled and reinstalled
3 - Turned off the computer and turned it on again
4 - Left the computer alone for a while hoping it would figure it out
5 - Went through the whole advanced re-installing as shown on the Dropbox website (going as far as deleting folders in the regedit etc.)
And after all this ... still not syncing! Don't know what to do anymore about this!
Anybody have any suggestions?
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Thank you for the extra info @Robert Kiejdan!
I can see you've been in contact with our agents, and they even responded back to you earlier today.
They continue their troubleshooting on their end, in order to provide as much help as possible.
Were you able to check their reply on your end?
Megan
Community Moderator @ Dropbox
dropbox.com/support
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thHi Jeje, Could you please tell me how to solve this? I Have same problem here. thank you in advance
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
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